Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Server

Angela Mock

Wichita,KS

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at P.F. Chang's Bistro. Recognized for enhancing guest experiences through effective upselling and personalized service. Proven ability to thrive under pressure while managing multiple tables, ensuring satisfaction and fostering repeat visits. Adept in POS systems and team leadership.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

P.F. Chang's Bistro
06.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Applebees
04.2012 - 03.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead

P.F. Chang's Bistro
12.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed the seating, floor chart and servers while many patrons came to enjoy their experience.

Server

On The Border
05.2014 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Host

Yayas Euro Bistro
04.2012 - 08.2012
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

Wichita State University
Wichita, KS

Heights High
Wichita, KS
05.2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Menu memorization
  • Food running
  • Food safety practices
  • Dietary restrictions knowledge
  • Effective customer upselling
  • Point-of-sale system
  • Wine service
  • Table resetting
  • Server training
  • Team player
  • Team leadership
  • Problem-solving
  • Cool under pressure

Accomplishments

After years of being a lead/ training waitress, I took the opportunity to be a lead and part of the management when they needed me. I have learned much over the years that I have been serving and love to teach the younger people that are just starting.

Certification

I have been a trainer in all of my server jobs, and continued into a leadership position for the front of house.

Timeline

Lead

P.F. Chang's Bistro
12.2024 - 03.2025

Server

P.F. Chang's Bistro
06.2016 - Current

Server

On The Border
05.2014 - 06.2016

Server

Applebees
04.2012 - 03.2014

Host

Yayas Euro Bistro
04.2012 - 08.2012

Wichita State University

Heights High

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Angela Mock