Summary
Work History
Education
Skills
Timeline
Generic

Angela Molison

Phoenix

Summary

Accomplished Customer Service Banker at Wells Fargo, adept in data entry and problem-solving, enhanced customer satisfaction through efficient resolution of complex issues. Proven ability to handle sensitive client data and maintain confidentiality, showcasing reliability and attention to detail.

Energetic and personable individual with talent for effective communication and problem-solving. Demonstrates solid understanding of financial principles and possesses strong organizational skills. Aims to provide exceptional customer service and contribute to client satisfaction and company success.

Work History

Customer Service Banker

Wells Fargo
  • Managed high-volume call center, maintaining exceptional service standards for all customers.
  • Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times.
  • Utilized advanced problem-solving skills to resolve challenging customer concerns quickly and effectively.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Demonstrated a solid understanding of various financial products when assisting customers in choosing appropriate options.
  • Enhanced customer satisfaction by efficiently addressing and resolving complex banking issues.

Cashier/Customer Service Representative

Fry's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Shadow Mountain High School
Phoenix, AZ
06.1993

Skills

  • Patience and resilience
  • Data entry proficiency
  • Complaint handling
  • Banking regulations
  • Client confidentiality
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Customer service excellence
  • Excellent communication
  • Exceptional customer service
  • Active listening
  • Verbal and written communication

Timeline

Customer Service Banker

Wells Fargo

Cashier/Customer Service Representative

Fry's

High School Diploma -

Shadow Mountain High School

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Angela Molison