Angela Monroe
Frankfort,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Housing Specialist
Nan McKay & Associates
10.2019 - 02.2024
- Processed recertification's and interim requests for section 8 participants in Yardi program system.
- Provide excellent customer support for tenants and landlords.
- Record memos on tenant files in Yardi system and in Sharepoint system.
- Research and compile reports from excel to track progress of tenant files.
- Scan files into Sharefile document storing system.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete interim change requests and re-certifications.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in timely manner.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Office Clerk
Nan McKay & Associates (Adecco)
03.2019 - 06.2019
- Provide excellent customer support for tenants and landlords.
- Scan approximately 100 files daily into Knowledge Lake document storing system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Teller
Farmers Bank (Adecco)
11.2018 - 03.2019
- Counting and packaging currency.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoting bank's products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards.
- Keeping customers' personal information confidential
- Assist other Tellers and bank personnel as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Follow all bank policies.
- Processed approximately 75 customer transactions promptly, minimizing wait times.
Lead Cook
Frankfort Regional Medical Center (Sodexo)
02.2006 - 07.2017
- Prepare patient and staff/visitor meals
- Prep meals for next day
- Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Order produce 2 times per week
- Track dates on all food for quality control.
- Maintained high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout kitchen area.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Participated in food tastings and taste tests.
- Assisted with menu development and planning.
- Modified recipes to accommodate dietary restrictions and allergies.
Education
Standard Diploma -
Franklin County High School
Frankfort, KY05.1988
Skills
- Affordable Housing Knowledge
- Case Management
- Rent Calculation
- Occupancy Standards
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft Office
- Client Needs Assessments
- Maintaining Client Records
- Quality Assurance
- Case File Management
- Data Confidentiality
- Data Entry Software
Accomplishments
- Organized filing system of over 5000 files.
- 2020 Employee of the year with Nan McKay and associates
- Collaborated with team of 4 in the organization of Lynn Housing and Neighborhood Development bringing them out of HUD scrutiny.
Alternate Email
Monroeangela45@gmail.com
References
- Karyn Stephens, (304) 962-9628
- Lenora Little, (502) 229-6902
- Pam Eversole, (502) 319-4748
Timeline
Housing Specialist
Nan McKay & Associates
10.2019 - 02.2024
Office Clerk
Nan McKay & Associates (Adecco)
03.2019 - 06.2019
Teller
Farmers Bank (Adecco)
11.2018 - 03.2019
Lead Cook
Frankfort Regional Medical Center (Sodexo)
02.2006 - 07.2017
Standard Diploma -
Franklin County High School
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