Angela Moody

A result-oriented professional who brings a plethora of skill sets and goes the extra mile in any task assigned. Instrumental in Fortune 500 Companies and Educational Systems. A problem solver who executes and assists in detailed strategic implementation in Student Engagement, both Academically, and Socially. Strategic Customer Relations, and Technical Support and Solutions, Management, Executive Office Administration, Human Resources; Benefits Specialist, Training Facilitator, Health and Safety Coordinator, Special Education Paraprofessional, CPI/ Behavioral and CPR Certified, Youth Coach, Career Counselor, Ministry Leadership, Project Management, Recruitment, and Logistic Sales. Seeking to utilize my professional strengths and skillsets to become a great asset to a company. Well-qualified Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

• Administrative Skills
• Records/Inventory Management
• Oracle/Procurement
• Training & Development
• Facilitation Skills
• Mentor
• Leadership
• Follow-Through Skills
• Strong Active Listening Skills
• Attention to Detail
• Motivational Speaker
• Customer Solutions/Sales
• Oral & Written Communication Skills

• The University of Memphis, Memphis, TN, Bachelor of Liberal Studies
• Certificate of Appreciation for Astounding Synergy
• Certificate of Appreciation for Customer Service, Going Above & Beyond
• Certificate of Recognition for Dedication of Service Compliance
• Certificate of Recognition for Cost Effective Logistics Sales
• Certificate of Completion for Childcare Site Director
• Certificate of Completion Small Business Entrepreneurial Training Program
• CPI (Crisis Prevention) Certification
• Everyday Behavior Tools Certification
• CPR/First Aid Certified

• HR Generalist, Responsible for overseeing business operational tasks related to the Human Resources Department including but not limited to recruitment, data tracking, contracts, benefits, reports, and documentation., Collaborate closely with the Executive Director and HR Officer on all personnel matters., Directly supervises Volunteer Coordinator and Co-Supervision of HR Assistant., Maintain complete confidentiality of all Benefits Enrollment Processes, FMLA, Separations, Policies and Procedures, Vehicle, and Incident Reporting - Workman's Comp., Instrumental in data manipulation, and creating Training Tools and Presentations, accessing data, input, and retrieving to inspect for analysis., Actively keeps abreast of HR laws and compliance., Develop and Implement Recruitment/Retention strategies., Defines the scope of personnel records and supervises the maintenance of those records in collaboration with the HR Officer., Facilitates Orientation and Management Training for Professional Development., EAP, Instrumental in the implementation of Social-Emotional Health Well-being in the Workplace.
• Career Counselor, Guide students in determining their interests and abilities using a wide range of methods, such as aptitude assessments, interviews, and planning materials., Counsel individual learners, working with them to aid in the development of both hard and soft skills., Conduct group workshops on a variety of topics, including writing resumes and cover letters, successful job interviewing, using university employment databases and career development resources, researching graduate programs, and more., Work with students to overcome issues that could undermine their academic or career success., Help students craft a long-term plan for reaching their career objectives., Connect learners to additional resources such as financial aid, vocational training, extensive counseling and therapy services, medical care providers, or other state and local assistance as needed., Plan and publicize the career services center's programs and events such as workshops, job fairs, and orientation sessions., Collaborate with faculty, staff, and other student services divisions to help achieve university-wide goals and contribute to its long-range planning.
• Highly Specialized Educational Assistant, Provide instructional support to students in varied classroom settings (i.e., whole group, small group, and individual)., Assist students, individually or in groups, with lesson assignments for the purpose of presenting and/or reinforcing learning concepts., Guide students in independent study (e.g., enrichment work, remedial work, etc.) for the purpose of ensuring student success., Attend required weeklong literacy intensive training to build specialized knowledge., Attend required yearlong foundational skills training to build specialized knowledge of reading science and curriculum alignment., Monitor assignments as students work and provide opportunities for immediate reteaching/reinforcing when misunderstandings of an assignment are detected., Reinforce all knowledge and skills taught by the classroom teacher., Review skills and assignments with students who have been absent and missed classwork., Assist in preparing lesson plans, instructional materials, and other learning activities; operate and maintain equipment used in the classroom for instructional purposes; utilize technology to assist teachers and support students., Administer tests, homework assignments, make-up work, etc. for the purpose of supporting teachers in the instructional process., Attend staff meetings as required; participate in in-service training programs; keep abreast of developments in areas of assignment.
• SPED Educational Assistant/Paraprofessional/ELOP, Aided assigned teachers in maintaining a well-organized, smoothly functioning classroom for the benefit of both teachers and students., Compiles, prepares, and organizes materials and classroom for instruction and classroom activities., Assist students with exercises and class activities; concentrate efforts with small groups of students and individuals, as necessary., Reinforce all knowledge and skills taught by the classroom teacher., Assist in establishing and implementing behavioral objectives. Models appropriate social and play skills; observes students' behavior and notifies teacher and/or school nurse of behavioral changes as appropriate; redirects behavior if possible; may work with individual students to help them adjust behaviorally and academically into mainstream classroom and social situations., May assist students with special needs and/or in need of special attention; provides assistance with daily living routines, skills, and concepts including personal hygiene, toileting, dressing, and self-feeding; may assist with physical health programs including physical therapy and adjusting special/adaptive equipment for student use; lifts or assists students in and out of special needs equipment, as necessary.
• Sales Associate, Oversaw the customer needs in Fine Jewelry, and Fashion Jewelry and Fashions., Met hourly sales and Star Rewards goals., Demonstrated superior product knowledge for customer approval., Made shopping an awesome experience., Established a customer rapport that enhanced jewelry preferences.
• Customer Service, Shipping and Receiving
• Team Leader/Youth Coach/Site Director, Planned program activities as required by Scope of Services., Open Site location, set up stations, meet and greet parents and students., Compiled and submitted reports on clients and activities for each child monthly., Acted as a liaison between families, schools, and communities., Provided services and personalized treatment programs for At-Risk youth ages 12-18., Prepared and lead monthly activities for, pregnancy prevention, career development, peer pressure, self-esteem, communication, and anger management., Instrumental in bridging the gap to foster a stronger relationship with families., One-on-One Special Education Paraprofessional., Aided in strengthening the family structure in love, mind, body, soul, and spirit in an environment where Education and Play were balanced.
• Substitute Teacher / Associate Teacher, Provided One-one-One Special Education Paraprofessional., Followed the Lead Teacher's lesson plans in a way that ensured consistency and optimal learning that encouraged students to participate., Assign classwork and homework as necessary, according to lesson plans., Created one-on-one lesson plans, graded classwork, homework, and tests., Maintained a well-managed classroom and positive learning environment., Assisted Lead Teacher in Montessori Pedagogy for Pre-K through fifth grade., Prepared lesson plan for Pre-K Montessori lessons and Reading Literacy., Responsibility was to protect lessons and bring balance to the learning environment for vigorous and personalized learning when needed., Delegated as a One-on-One Special Education Paraprofessional and coordinated special programs., Performed routine clerical tasks as required, including but not limited to preparing reports and records, copying, and filing documents, entering, and retrieving computer data, preparing notices, and designing newsletters.
• HR Hub Training Facilitator, Administered training and development to the hub operations workforce; Assisted Human Resources with required Safe Work, Facilitated and Developed Methods of Training and Procedures for all Hub Operations New Hirers., Coordinated and facilitated training communication materials in compliance with Company Policies Methods and Procedures., Collaborated with Quality Assurance Team on issues impacting shipping, accountability, improper operation procedures, and security issues., Administered Health & Safety Certifications., Familiar with Human Resource Laws.
• Senior Administrative Assistant, Instrumental in Project Management for VP, Director of Sales, Operations Management, and Division Managers., Instrumental in providing accuracy of reports and data manipulation for Sales and Hub Operation success and accountability., Provided support to the Director of Sales and Vice President, District staff personnel for corporate meetings, by coordinating logistics in travel, special events, staff meetings, luncheons, birthdays, and anniversaries., Assisted with problem-solving, conflict resolution, and de-escalating customer issues or complaints., Managed Hub Supplies for Proper and Efficient Operations for inbound/outbound inventory and salvage freight in Purchasing IProcurement, Oracle Software., Pivotal role in raising goals for our United Way Campaigns, fundraisers, and 5k Walks/Runs participation.
• Technical Support Group Technician I/Customer Support Group, Instrumental in Logistics Customer Service for Internal and External Hub and Customer Support., Coordinated System Implementation, networking, and training for numerous accounts., Instrumental in Software installation, scanner programming, and training warehouse personnel., Analyzed inventory discrepancies and root causes. Coordinated and gathered information by utilizing various UPS systems and databases., Monitored operation performance and tracked trends for management review., Warehouse logistic coordinator, System Integration, and Data Manipulation of inventory.
• Hub Supervisor, Managed all hub processes to company standards including customer service, freight flow, Dropbox maintenance and presentation, merchandise presentation, and reconciliation of all sales, cash, and inventory transactions., Organized and trained in software usage, scanners, and barcode specifications., Active on interviewing panel, hiring, and training performance evaluations of all Administrative Assistants., Assisted with scheduling and payroll processes on a daily and weekly basis.
• Package Center Clerk/Customer Care Associate, Proficiently and accurately processed and handled all undeliverable customer packages., Instrumental in Quality Assurance and Safety, repackaging, and processing of fragile, dangerous, and/or hazardous material products., Tracked for accuracy of origin and destination scans of packages., Perfected all resources and procedures of handling and thoroughly correcting any discrepancies regarding customer's packages, address changes, or updates, will call future deliveries., Achieved package processing in a timely manner, by hand, or with basic material handling equipment.