Angela Moon
Henderson,NV
Summary
Statement of Qualifications Diversely trained Real Estate agent with more than fourteen years of experience, administrative professional and successful salesperson. Client-focused and highly organized with strict attention to detail. Excellent interpersonal communication skills, ability to adapt quickly and easily to new current industry demands. Complete 20 hours SAFE Comprehensive Mortgage Loan Originator Course Skills & Abilities Sales Proven track record of successfully soliciting real estate listings and closing the sale by understanding the client’s needs and providing sincere guidance throughout the real estate process. Communication Skilled in communicating through active listening, quality customer service and sales techniques. Leadership Assisting newly licensed real estate agents as a mentor and resource person.
Overview
5
5
years of professional experience
Work History
CRM
Hilton Grand Vacations Club
05.2023 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Liaised between customers and organization with particular focus on working with sales department.
- Educated customers about [Product or Service] options and processed purchases.
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Contract Coordinator
Hilton Grand Vacations Call Center
12.2022 - 05.2023
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Work closely and Maintain a professional relationship with the Quality Assurance department to acquire vital documentation to complete contract files on time.
- Prepare and generate contracts and related closing documents accurately and in a timely manner.
- Verify data entry through our company software and program systems reviewing documents.
- Process payments for various transactions (ie. Japan Notary Fee, ADP, Maintenance Fee, Interest Due, Wire Transfers), while ensuring payment is made to the appropriate project.
- Process and handle rescission/cancellation, as needed. Acquire credit card authorizations and retrieve credit reports for all sales, if applicable
- Generate closing reports and financial closing sheets. Work on developing contracts knowledge for all contract-type transactions.
- Complete prescribed activities daily as noted on opening and closing checklists.
- Work closely and maintain a professional relationship with Quality Assurance department to acquire vital documentation to complete contract files on time.
Real Estate Agent
Black and Cherry Realty
02.2019 - 05.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Education
Certified Notary Public
On Line
Las Vegas, NV08.2022
No Degree - Mortage Loan Originator
Key Real Estate School
Las Vegas, NV01.2022
No Degree - Real Estate Broker
Key Real Estate School
Las Vegas, NV12.2018
Skills
- CRM
- Inventory Control Processes
- Facility Management
- Interdepartmental Collaboration
- Sales Proficiency
- Information Updates
- Client Interactions
- Data Entry
- Product and Service Sales
- Creative Thinking
- Team Goals
- Call Control
- Compliant Management
- Daily Workflows
- Quality Assurance
- Paperwork Processing
- Attention to Detail
Timeline
CRM
Hilton Grand Vacations Club
05.2023 - Current
Contract Coordinator
Hilton Grand Vacations Call Center
12.2022 - 05.2023
Real Estate Agent
Black and Cherry Realty
02.2019 - 05.2022
Certified Notary Public
On Line
No Degree - Mortage Loan Originator
Key Real Estate School
No Degree - Real Estate Broker
Key Real Estate School
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