ANGELA MOORE

• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong communication and organizational skills through working on group projects.
• Organized and detail-oriented, with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Participated in team projects, demonstrating my ability to work collaboratively and effectively.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• · Project position working on Idle Free 253 campaign, focusing on air quality and lowing Idling in the TPS zones and all of pierce county.
• · Collaborating with the city of Tacoma partners the safe routes to school and EnviroChallengers and Tacoma Public Schools to educate students and adult community members on impact of idling.
• · Being part of the Environmental Health Department for nine months has been very rewarding.
• Understand and follow oral and written directions.
• · Being proactive in the community and making a visual difference feels good.
• · Being with TPCHD and the EH department for only a month, I have had the pleasure of cross-department training.
• · Learning and being a part of COF, working with the team on the mission statement and vision.
• · Brainstorming and the camaraderie of the EH department are impressive.
• · I was activated as the Logistics Lead for the TPCHD Heat Response work. I liaised between shelter and domestic shelter organizations and the Health Department. I was also started during cold weather to support and bring much-needed cold-weather gear to the homeless encampments.
• · Organized distributions of cooling towels, box fans, and filters to support these communities during high heat.
• · Made community connections with the Metropolitan Development Council (MDC), the Puyallup Tribe of Indians, and (the CDVAP) Community Domestic Violence Advocacy Program. Contacts that the TPCHD did not have prior.
• · Committed to learning all I can about TPCHD’s work for the community.
• · Developed and implemented programs for monitoring environmental pollution and radiation.
• · Exercised good judgment and decision-making in escalating concerns and resolving issues.
• · Maintained strong knowledge of racial justice and inclusion of all diversities and backgrounds by participating in workshops, conferences, and online education classes.
• · Coming up with innovative the box solutions to problems
• · Always offering a very lived experience perspective to community and stakeholder collaborations
• I am the Comms communicator between the idle free 253 projects.
• I have made community partnerships with Tacoma Public Schools. Boys & Girls Club branch managers
• I am connecting the EH department with youth voices.
• Working in the Communities of Focus (CoF) for South Tacoma, identifying the needs of the community, connecting unheard voices to be heard, valued, and celebrated
• Participated in community listening sessions
• Advocate for youth and gain their perspective on the needs of the community.
• Member of ART committee
• Member of REJ allies
• Member of Climate and Health Team
• Participated in team projects, demonstrating my ability to work collaboratively and effectively.

• Prepared mobile vaccination clinics for encampments, churches, homeless shelters, and LGBTQ+ community members.
• Worked with all races, identities, ethnicities, and backgrounds
• Matrix management environment, I oversaw division-level managers, operations, human resources, safety, and compliance.
• Encouraged and promoted ideas aligned with business needs and benefits.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Compiled training materials for new employees and tracked skill development.
• Kept high average in performance evaluations.
• Improved office operations by automating client correspondence, record tracking, and data communications.
• Organized spaces, materials, and catering support for internal and client-focused meetings.
• I assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• I resolved issues through active listening and open-ended questioning, escalating significant problems to the manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Providedd backup to the front desk to assist with various tasks whenever an employee was absent or at lunch.
• Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
• Tracked company equipment, tools, and technology to manage inventory.
• They hired, managed, developed, and teamed staff; established and monitored goals; conducted performance reviews and administered salaries for staff.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• I planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing critical skills.
• Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.

· Re-organizing and prioritizing the guest and team of the ESC.

· Created documents to support the staff, TRM, and our guests.

· At TRM, we are a low-barrier shelter, so we take you as you are.

· Mental health, substance abuse, the whole gambit of human beings, and barriers.

· skills for de-escalation, problem-solving, innovation, and creative thinking.

· Multitasking I am WA state peer certified.

· I am also CPR/AED-child, infant, and adult.

· I created and made shift schedules,

· conducted interviews, networking with other agencies in the community

· *Self-motivated, ambitious, driven, trauma-informed, team player, and self-starter.

· Wonderful Interpersonal skills, de-escalation training, and conflict resolution.

· *HMIS trained.

· Educated in Mental health and homelessness and eliminating the society and social stigmas that come with mental health and homelessness.

· *Make a difference in Pierce County.

· Shelter manager for the men's and women's shelter, security team, and case managers.

· Community connections with the three leading hospitals in Pierce county.

· A healthy and helpful rapport with adult aging and long-term care services.

· Crisis team through pierce county.

· Managed TRM's satellite shelter at Holy Rosary.

· Employed Valeo to get us coverage at Holy rosary.

· Manage over 200 guests/ clients and 26 staff members at any time.

· *Educated team on peer support and trauma-informed interactions with our guests.

· *My mission is my passion. I have been on call 24/7 and quickly responded to emergencies when needed. *

· Worked with the team as an example of the needed support and leadership. Dealing with crisis and emergency services.

· Administering COVID testing to all shelter guests and arranging isolation transportation in the early morning hours.

· On-call 24/7

• Worked with uniting members of LGBTQ+ unhoused community with supportive and effective case management
• Advocated for youth support while in shelter settings to eliminate violence and mental health issues
• Worked diligently to eliminate human trafficking, the selling of narcotics, and physical abuse from the shelter.
• Negotiating, de-escalation, innovative thinking, and problem-solving
• Integrity, ambition, crisis training, commitment to excellence
• Having and being completely clear with complex discussions
• Compassion and empathy
• We provide trauma-informed care in all situations and enforce company policies and rules.
• Elderly care and client advocation skills
• Community networking
• Ensure the safety and well-being of the staff and all clients, guest, and vendors.
• Educate and inform members of the available community education options—troubleshooting and determining the best course of action.
• Communication
• Care management, working with the displaced population
• Community networking and connections
• Leadership
• Experience in overseeing many departments at once
• Team building
• Organizing daily schedules, checking, and inventorying all supplies, putting in orders, conducting interviews, and timesheets
• Limiting barriers for all members of the community
• Performance evaluations
• Impeccable work ethic
• See a need, fill a need.
• We have built strong relationships with clients to deliver emotional support and companionship.
• I've completed the resident assessments by current regulations and guidelines.
• We determined the need for special assessment activities for complex cases, effectively handling care plans.
• Assisted clients with daily living need to maintain self-esteem and general wellness.
• I used company software and databases to maintain records of services performed and patient conditions.
• I showed leadership, guidance, and support to staff members.
• Managed volunteer programs focused on providing community services to underserved populations.
• Supervised programming and administrative facets of temporary homeless shelters for women and children, many with dual diagnoses.
• We have partnered with local organizations to expand access to social and community services.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• We analyzed trends and data to inform decision-making and program development.
• I collaborated with community members to develop and implement service initiatives.
• Researched best practices and develop strategies to improve program outcomes.
• We advocated for social and community service programs to increase awareness and funding during the infancy of the pandemic.
• Assessed community needs and identify resources for social and community service programs.
• I Participated in community events to promote services and engage with the public.
• It established and maintained relationships with key stakeholders.