Angela Moore
Management
Mooresville,NC
Summary
Retail Executive Strategic, self-driven leader who ensures high standards and proper execution of recruiting, staffing, training, and performance management. Proven success in driving excellence in retail operations through strong leadership and direction of people, customer service, sales, and profits. Plan, set goals, and monitor sales performance related to achievement of quotas. Thrive in fast-paced, high-volume environments with the ability to work under pressure and meet stringent deadlines. Respected for exceptional talents in needs analysis and problem resolution. Demonstrate strong written and verbal communication skills, analytical skills, and conflict resolution. Accomplished Owner offering 7 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
28
28
years of professional experience
Work History
Retail Store Owner
WINE UNIVERSITY
Canandaigua, NY
04.2016 - 10.2022
- Lead strategic vision, operations, profit & loss (P&L) management, performance analysis, sales, marketing, merchandising, and business development across 4 retail stores
- Strong workforce management skills
- Supervise and manage employees at all 4 locations with the help of my store managers
- Develop controls and processes to ensure all stores consistently achieve or exceed sales, key performance indicators (KPIs), and profitability goals
- Manage fiscal responsibilities and create daily reports and bank deposits.
- Developed purchasing, inventory, pricing, and point of sale (POS) procedures.
- Managed an annual budget of $300K.
- Executed strategies to increase sales by 50% year-over-year.
- Designed traditional and digital marketing strategies to increase growth and social media followers.
- Adapted to various business conditions, created new services, and procured trendy and unique products to constantly expand and delivered an exceptional customer experience to quickly grow the business.
Office Manager
INTELLIGENT DESIGNS
Syracuse, NY
09.2013 - 06.2016
- Managed an office, streamlined workflow, and delivered comprehensive administrative support
- Answered incoming calls, managed multiple phone lines, programmed new Polycom phones for staff and customers, and set appointments for Computer Service Technicians.
- Managed customer accounts using Microsoft Dynamics Customer Relationship Management (CRM) system.
- Answered a high volume of 50 calls per day and delivered exemplary customer service to address inquiries and resolve customer problems.
- Processed payroll bi-weekly for 10 employees using Paychex.
- Used QuickBooks and Microsoft Office 365 to manage accounts payable and accounts receivable.
- Purchased products through distributors
- Negotiated best prices with vendors to significantly reduce company costs.
Supervisor
UNITED PARCEL SERVICE (UPS)
East Syracuse, NY
02.2006 - 01.2010
- Supervised and trained a team of 75 to 100 employees
- Orchestrated daily operations of the service center including P&L management, cost control, and yield improvement
- Managed safety, security, and loss prevention procedures
- Consistently complied with and enforced Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT) regulations, and corporate policies and procedures
- Established a collaborative and inclusive environment for all employees.
- Reduced company costs by 10% through exceptional cost control.
- Implemented coaching and strategic action plans to strengthen productivity by 10%.
- Enforced company safety procedures and maintained 0 reported injuries 4 consecutive years during tenure.
- Prepared and submitted financial and operational reports and action plans to direct manager.
- Met and exceeded all established standards and company goals, including timely delivery and next day air to customers to ensure 100% customer satisfaction.
Store Manager
BEALLS DEPARTMENT STORE
St. Petersburg, FL
01.1998 - 01.2001
- Orchestrated and directed daily operations of a location with annual sales revenue of $4M to $6M
- Managed talent acquisition of staff by interviewing, selecting, hiring, onboarding, and training associates
- Planned and appointed workload
- Conducted employee performance appraisals
- Developed corrective action plans and disciplinary procedures
- Executed store programs, policies, and procedures
- Addressed employee and customer complaints
- Supervised retail associates
- Set clear goals for associates and held team accountable for responsibilities and goals
- Cultivated positive relationships with customers and peers.
- Ensured corporate marketing and merchandising programs were in place to drive sales and profits.
- Assessed store layout and inventory levels to merchandise effectively.
- Facilitated and led associate training to enhance performance, productivity, and customer service.
- Developed effective succession plan to support business strategy.
- Utilized company tools to manage payroll and scheduling.
- Created daily, weekly, and monthly action plans.
- Enforced store policies, practices, and procedures.
- Modelled a positive customer experience and developed strategies to ensure 100% customer satisfaction.
- Collaborated on loss prevention programs and championed shrink reduction and safety processes.
District Manager
HIT OR MISS
Miami, FL
01.1995 - 01.1998
- Managed a high-volume flagship store in Miami, Florida
- Trained, mentored, and developed associates and managers to ensure superior customer service
- Led marketing and merchandising strategies
- Complied with corporate strategy and plan-o-gram seasonal store sets
- Administered budgets and developed strategies to reduce shrink, optimize labor costs, and drive revenue growth.
- Managed an 8-store district, representing $8M in revenue for the Miami, Florida area.
- Incorporated 2 additional stores and hired and supervised 15 associates per store.
- Led highest-volume stores in Miami, with annual revenue of $2.2M.
Education
Business Management -
ONONDAGA COMMUNITY COLLEGE
Skills
- Leadership
- People Management
- Budget Management
- Decision-Making
- Strategic Planning
- Sales
- Training and Development
- Profit & Loss (P&L) Management
- Revenue Optimization
- Customer Satisfaction
- Customer Relationship Building
- Fiscal Management
- Retail Management
- Problem-Solving Skills
- Team Building
- Organizational Skills
- Sense of Urgency
- QuickBooks
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Phone Systems (Nextiva, Cisco, VoIP, Polycom)
- Employee Training
- Quality Assurance
- Customer Service
- Employee Development
- Business Development
- Sales Planning
- Driven and Determined
- Cost Control and Budgeting
- Financial Administration
- Business Marketing
- Coaching and Mentoring
- Budget Control
- Staffing Oversight
- Negotiation
- Team Collaboration and Leadership
- Financial Planning
- New Business Development
- Staff Hiring
- Operations Management
- Issue Resolution
- Customer Relations
- Purchasing and Planning
- Relationship Building
- Bookkeeping
- Public Speaking
- Policies and Procedures Development
- Strategic Decision-Making
References
References available upon request.
Timeline
Retail Store Owner
WINE UNIVERSITY
04.2016 - 10.2022
Office Manager
INTELLIGENT DESIGNS
09.2013 - 06.2016
Supervisor
UNITED PARCEL SERVICE (UPS)
02.2006 - 01.2010
Store Manager
BEALLS DEPARTMENT STORE
01.1998 - 01.2001
District Manager
HIT OR MISS
01.1995 - 01.1998
Business Management -
ONONDAGA COMMUNITY COLLEGE