Summary
Overview
Work History
Education
Skills
Timeline
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Angela Fletcher

Independence,MO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Lifelong hairstylist seeking an industry change utilizing current skills and experience while learning new ones. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.

Overview

10
10
years of professional experience

Work History

Hairstylist

Cuts Plus
Smithville, MO
07.2017 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Greeted incoming customers and provided customer service support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Scheduled employees and oversaw customer appointment calendar.

Hairstylist

Great Clips
Independence, MO
03.2016 - 07.2017
  • Provided excellent customer service.
  • Operated cash registers to receive payments from patrons.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Responded to customer inquiries by phone and in person.
  • Updated and maintained customer information records and beauty services provided.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.

Barber

Duncan & 7 Barber Shop
Blue Springs, MO
10.2015 - 03.2016
  • Provided excellent cutomer service.
  • Cleaned and sanitized salon equipment to reduce risk of infection.
  • Appointment setting.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Responded to customer inquiries by phone, email and in person.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Shaved, trimmed and shaped beards and mustaches.

Salon Manager

Supercuts
Blue Springs, MO
05.2014 - 10.2015
  • Interviewed and hired staff for new location.
  • Provided excellent customer service.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Scheduled employees and oversaw customer appointment calendar.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Supervised banking procedures, cash flow and accounting processes.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Addressed customer problems quickly and according to service standards.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Resolved guest complaints.
  • Handled staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.

Education

General Cosmetology And Manicuring

Independence College of Cosmetology
Independence, MO
06.1987

Skills

  • Excellent Customer Service
  • Cash Handling
  • Drawer balancing
  • Complex Problem-Solving
  • Product Recommendations
  • Appointment Coordination
  • Written and Verbal Communication Skills
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Basic Math
  • Workspace Organization

Timeline

Hairstylist

Cuts Plus
07.2017 - Current

Hairstylist

Great Clips
03.2016 - 07.2017

Barber

Duncan & 7 Barber Shop
10.2015 - 03.2016

Salon Manager

Supercuts
05.2014 - 10.2015

General Cosmetology And Manicuring

Independence College of Cosmetology

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Angela Fletcher