Summary
Work History
Education
Skills
Timeline
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Angela Moore

Ottawa,KS

Summary

I am dedicated to providing my skills in a fast-paced environment. With excellent time management skills, I've been in the medical field for over 9 years. I've worked with Medicare Insurances, and other Medical insurance companies within my realm. I am devoted to giving a positive and memorable experience. I am going back to school to get my bachelors degree in Health Management

Work History

Para Educator

Express Professional Employment
Lawrence, KS
04.2024 - Current
  • Instructed students in basic academic skills such as reading, writing, math, science and social studies.
  • Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.

Consumer Access Specialist

AdventHealth
Ottawa, Ohio
06.2024 - 05.2023
  • Identified potential fraud cases involving Medicare beneficiaries.
  • Analyzed customer feedback data to identify areas of improvement in service delivery.
  • Submitted reports on customer feedback trends and performance metrics.
  • Provided technical assistance when necessary by troubleshooting any problems with online accounts or applications.

Marketplace/Medicare Customer Service Representative

Maximus Federal
Lawrence, Pennsylvania
  • Conducted tests on newly developed applications prior to deployment into production environments.
  • Responded promptly and professionally when responding to customer service inquiries related to database usage or security concerns.
  • Ensured that all users had appropriate permissions before allowing them access to sensitive information.

Medical Receptionist Technician

CSL Plasma
Lawrence, KS
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Education

Associate of Applied Science - Health Information Technology

Pinnacle Career Institute
Lawrence, KS
06-2010

Technical Certificate - Business And Computer Technology

Manhattan Area Technical College
Manhattan, KS
05-2006

Some College (No Degree) - Accounting And Business Management

Johnson County Community College
Overland Park, KS

Skills

  • Verbal and Written Communication
  • Understanding Customer Needs
  • Efficient and Detailed-Oriented
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • 85 wpm Typing Speed
  • De-escalation Techniques
  • Problem Solving Abilities
  • Courteous Demeanor
  • High-Energy Attitude
  • Call Documentation

Timeline

Consumer Access Specialist

AdventHealth
06.2024 - 05.2023

Para Educator

Express Professional Employment
04.2024 - Current

Marketplace/Medicare Customer Service Representative

Maximus Federal

Medical Receptionist Technician

CSL Plasma

Associate of Applied Science - Health Information Technology

Pinnacle Career Institute

Technical Certificate - Business And Computer Technology

Manhattan Area Technical College

Some College (No Degree) - Accounting And Business Management

Johnson County Community College

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Angela Moore