Angela Moore
Professional Detailed Cleaner
Knoxville,TN
Summary
Dynamic Shift Coordinator at Heavenly Blessed Cleaning with a proven track record in staff training and development, enhancing team performance and reducing turnover. Expert in scheduling and planning, I implemented quality control measures that significantly improved customer satisfaction and operational efficiency. Committed to fostering a collaborative work environment while achieving outstanding results.
Knowledgeable Desired Position with solid background in coordinating shift operations and improving workflow efficiency. Proven ability to streamline processes and enhance team productivity, ensuring smooth daily operations. Demonstrated problem-solving skills and effective communication in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Shift Coordinator
Heavenly Blessed Cleaning
Corbin, KY
01.2010 - 03.2026
- Coordinated daily cleaning operations to ensure efficiency and consistency across all team members.
- Trained new staff on company procedures and best practices for quality service delivery.
- Managed scheduling and resource allocation to maximize workforce productivity during shifts.
- Implemented quality control measures to enhance service standards and customer satisfaction.
- Developed training materials to improve onboarding processes for new employees, fostering a supportive work environment.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment for uninterrupted operations.
- Evaluated team performance regularly, providing constructive feedback to enhance individual and group effectiveness.
- Monitored and improved performance of teams and individual employees.
- Coordinated daily cleaning operations, ensuring adherence to quality and safety standards.
- Mentored team members on effective cleaning techniques and customer service practices.
- Streamlined scheduling processes, optimizing workforce allocation based on demand.
- Resolved client concerns promptly, maintaining high satisfaction levels and repeat business.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Delegated tasks to team members and assessed compliance.
- Enforced company policies and regulations with employees.
- Developed training materials to support staff onboarding and ongoing development initiatives.
Professional Cleaner
Heavenly Blessed Cleaning
Corbin, KY
04.2012 - 02.2026
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized specialized cleaning tools and eco-friendly products for effective sanitation.
- Implemented efficient cleaning routines to enhance productivity and service quality.
- Trained new staff on proper cleaning techniques and safety protocols.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Developed customized cleaning plans based on client needs and preferences.
- Collaborated with team members to optimize workflow and achieve project deadlines.
- Monitored inventory levels of cleaning supplies, ensuring timely reordering when necessary.
- Conducted thorough inspections to ensure adherence to quality standards.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
Medical Assistant/Receptionist
Clearwater clinical lab
Spring hill , Fl
08.1993 - 12.2009
- Educated patients on procedures and treatments, fostering understanding and trust in care processes.
- Implemented quality assurance measures to uphold high standards of patient care and operational excellence.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Master of Science - Drug Counselor
09.2026
Skills
Multitasking proficiency
Scheduling and planning
Staff training and development
Timeline
Professional Cleaner - Heavenly Blessed Cleaning
04.2012 - 02.2026
Shift Coordinator - Heavenly Blessed Cleaning
01.2010 - 03.2026
Medical Assistant/Receptionist - Clearwater clinical lab
08.1993 - 12.2009
University of Tennessee - Master of Science, Drug Counselor