Angela Mora
San Antonio,TX
Summary
Detail-oriented Compliance Manager offering 10 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
12
12
years of professional experience
Work History
Quality and Compliance Director
Catholic Charities Of San Antonio
2020.01 - Current
- Raised operational quality with development, implementation and management of robust internal controls for 65 community Programs.
- Enhanced management of securities and insurance licensing database via strategic management of vendor relations.
- Oversaw internal and external registration as well as training audits.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Kept up to date on compliance trends and rulings using meticulous research and study.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Investigated potential compliance violations and reported findings to senior management.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Addressed compliance issues by developing and implementing corrective action plans.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Investigated allegations to check validity and recommend actions to minimize risk from peer to peer to client and staff.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables.
- Established, initiated and optimized business development strategies based on company targets, service specifications, market data, and budget factors.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Operations Manager
DeVry University
2016.08 - 2019.09
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Regulatory Affairs Specialist
BioBridge Global
2011.03 - 2016.08
- Maintained and archived regulatory paperwork.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and submitted regulatory file applications and supporting documentation.
Education
Information Technology
DeVry University
San Antonio, TX07.2019
Bachelor of Science - Computer Information Systems
Palo Alto College
San Antonio, TX12.2014
Skills
- Training and Development
- Planning and Coordination
- Decision-Making
- Vulnerability Management
- Area of Expertise Regulations
- Reporting Requirements
- Procedures Compliance
- Business Operations
- OSHA Regulations
- Internal Policy Implementation
- Accreditation Standards
- Compliance Reporting
- Data Security
Timeline
Quality and Compliance Director
Catholic Charities Of San Antonio
2020.01 - Current
Operations Manager
DeVry University
2016.08 - 2019.09
Regulatory Affairs Specialist
BioBridge Global
2011.03 - 2016.08
Information Technology
DeVry University
Bachelor of Science - Computer Information Systems
Palo Alto College
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