Angela Mora

• I oversee all personal injury cases, complete medical records requests, balance confirmation & reduction negotiation
• Managed attorney calendars proactively, ensuring all deadlines were met without fail.
• Improved communication between attorneys and clients through meticulous scheduling and coordination of meetings, conferences, and appointments.
• Reduced errors in legal filings by proofreading documents meticulously prior to submission to court or opposing counsel.
• Expedited document retrieval process through implementing an efficient file cataloguing system.
• Organized office files using a digital filing system that improved efficiency in retrieving key information during cases or hearings.
• Maintained strict confidentiality while handling sensitive information, protecting both clients and the firm.
• Kept attorneys informed of case developments through regular updates, ensuring they were well-prepared for litigation proceedings or negotiations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Completed data entry of legal documents into electronic filing systems.
• Filed documents with courts on behalf of attorney.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.

It is fast-paced and can be very stressful, but with my skill set, I can handle it every day without fail.

• Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
• Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
• Monitored corporate policies and procedures, ensuring compliance with federal regulations.
• Implemented processes and procedures to improve overall efficiency in operations.
• Supported company-wide adoption of new technology systems through effective training programs and ongoing user support.
• Streamlined communication channels to enhance cross-functional collaboration, resulting in faster decisionmaking.
• Developed comprehensive project plans for successful implementation of new initiatives and technologies.
• Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
• Provided coaching support for junior team members seeking guidance on best practices related to effective account management and client retention.
• Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Navigated multiple computer systems and applications to find information.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
• Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
• Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
• Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
• Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
• Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.

• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Enhanced visitor experience by providing detailed information and assistance as needed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
• Collaborated with sales teams to ensure alignment of credit policies and sales strategies.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

• Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in both legal support roles and attorney positions.
• Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
• Supported attorneys during trials by creating trial exhibits, preparing witness binders, and tracking essential documentation throughout proceedings.
• Assisted with trial preparation, gathering crucial evidence for successful litigation outcomes.
• Drafted and reviewed legal documents such as pleadings, motions, and discovery requests to ensure accuracy and compliance with court rules.
• Facilitated client communication through proactive updates on the progress of their cases and addressing any concerns promptly.