Experienced county professional with a background in tax systems, public records, document review, and data entry. Known for attention to detail, accurate file handling, and clear customer service.
Overview
26
26
years of professional experience
Work History
Real Property Appraiser
Scotland County
Laurinburg, North Carolina
09.2025 - Current
Inspected residential properties to ensure accuracy of Scotland County tax assessment records.
Explained appraisal findings to property owners and county staff, facilitating understanding of valuation processes.
Communicated appraisal and assessment results to clients, enhancing transparency and trust in the appraisal process.
Updated assessment records and property details in county systems.
Prepared photographs and documentation of property characteristics to support appraisals.
Land Records Specialist
Scotland County
Laurinburg, North Carolina
02.2024 - 09.2025
Managed county records filing, indexing, and retrieval for Scotland County departments.
Reviewed documents for accuracy, completeness, and proper retention schedules.
Assisted staff with records searches, copy requests, and file location support.
Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Tax Assistant
Scotland County
Laurinburg, NC
09.2022 - 02.2024
Processed tax payments, receipts, and account adjustments for county residents.
Assisted taxpayers with billing questions, exemptions, and payment instructions.
Prepared tax notices, correspondence, and mailing lists for county distribution.
Updated client files with new information regarding taxes, exemptions, credits.
Patient Services Coordinator
OrthoCarolina
Laurinburg, NC
07.2020 - 09.2022
Coordinated patient appointments for OrthoCarolina orthopedic clinics and specialty providers.
Scheduled patient appointments by answering calls and addressing inquiries.
Directed patient calls to clinical and billing teams for efficient resolution.
Managed processing of referrals for specialty care services to ensure timely patient access.
Prepared referral and authorization paperwork for surgical and therapy visits.
Front Desk Receptionist
Harris Family Practice
Laurinburg, NC
05.2017 - 07.2020
Greeted patients and families at Harris Family Practice, ensuring a professional and welcoming front desk experience.
Welcomed customers at front desk, creating an inviting atmosphere to enhance their visit.
Answered phone calls and routed messages to clinical staff.
Scheduled appointments and coordinated provider calendars for family medicine visits.
Verified insurance details and updated patient records in practice systems.
Processed payments efficiently, providing accurate receipts and change to ensure customer satisfaction.
Patient Care Technician
Scotland Health Systems
Laurinburg, North Carolina
11.2014 - 05.2017
Assisted patients with bathing, grooming, feeding, and daily mobility needs.
Provided direct patient care and assistance to healthcare team members.
Monitored patient rooms and maintained clean, safe bedside environments.
Recorded vital signs and reported changes to Scotland Health Systems nursing staff.
Documented care activities in electronic medical records accurately.
Operator
BellSouth/AT&T
Laurinburg, NC
07.2000 - 08.2012
Monitored BellSouth/AT&T switching equipment and verified line status.
Routed BellSouth/AT&T calls through switchboard and directory assistance systems to ensure efficient call handling.
Directed calls from customers and technicians through the telecom system.
Logged network alarms and service issues in operator records to maintain accurate operational documentation.
Assisted customers with directory searches and account contact requests, enhancing customer service experience.