Angela Morales
El Paso,TX
Summary
Adept at blending exceptional communication skills with proven expertise in patient care and customer service, I have significantly enhanced client satisfaction during my tenure at Abundant Living Home Care. Leveraging bilingual fluency and comprehensive caregiving abilities, I excel in creating positive outcomes in high-pressure environments, evidenced by a 20% increase in patient engagement and safety compliance.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Service Provider
Abundant Living Home Care
El Paso, TX
01.2021 - Current
- Performed routine maintenance on customer systems to ensure smooth operation.
- Inspected home environment for potential hazards that could affect health or safety of the patient.
- Provided direct patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues, such as transferring from bed to wheelchair or walker.
- Monitored vital signs and reported any changes to supervising nurse.
- Administered prescribed medications and treatments in accordance with approved nursing protocols.
- Performed wound care, including changing dressings and monitoring healing progress.
- Educated patients on disease prevention techniques and self-care management strategies.
- Assessed patients for risk of falls or other safety concerns in the home environment.
- Provided emotional support and companionship to patients and family members during challenging times.
- Utilized adaptive equipment, such as lifts and transfer boards, when necessary for safe transfers of patients.
- Responded quickly to emergency situations within the home setting while maintaining composure.
- Reported any incidents or unusual occurrences immediately following established protocols.
- Participated in educational programs related to home health care practices.
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
Sales Associate
Sam’s
El Paso, TX
07.2024 - 10.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
Education
High School Diploma -
Mountain View High School
El Paso, TX07-2020
Nursing
El Paso Community College
El Paso, TXSkills
- English/Spanish Fluency
- Work Orders
- Exceptional communication
- Record-keeping
- Scheduling
- Client Relations
- Complaint Handling
- Customer Needs Assessment
- Customer queries
- Research capabilities
- Customer Engagement
- Product Sales
- Call center experience
- Online chat and email
- Public Speaking
- Personal Hygiene Assistance
- Medical Equipment Operation
- Meal Preparation
- Behavioral support
- Compassionate Caregiving
- Cultural Sensitivity
- Family Education
- Vital signs monitoring
- Fall prevention
- Wound care management
- Exercise coordination
- Patient awareness
- Supplement administration
- Physical monitoring
- General Housekeeping
- Catheter Care
- Behavior redirection
- Patient Care
- Compassionate client care
- Client safety and first aid
- State regulations knowledge
- Case Management
- Care plan assessment
- Medication Administration
- Emotional Support
- Patient transportation
- Community activities
- Care Plan Adherence
- Recording vital signs
- First aid and safety
- Behavioral Management
Timeline
Sales Associate
Sam’s
07.2024 - 10.2024
Service Provider
Abundant Living Home Care
01.2021 - Current
High School Diploma -
Mountain View High School
Nursing
El Paso Community College