Angela Morales
Biscoe,NC
Summary
Experienced Fraud Investigator and Administration Specialist with a proven track record at the County of Montgomery. Worked with applications and ongoing timely, untimely and late recertifications. Excelled in data entry and bilingual communication, significantly enhancing case management efficiency. Skilled in interpreting complex regulations and delivering exceptional client service, demonstrating both hard and soft skills critical for success. Reliable, with a strong sense of integrity.
Overview
10
10
years of professional experience
Work History
IMC III Lead Worker, Fraud Investigator
County of Montgomery
Troy , NC
01.2024 - 04.2024
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Reviewed police reports, medical records, and other documents for evidence.
- Organized and maintained files of all investigative activities.
- Assisted all IMC II with policy searching, recertifications, applications and changes.
IMC II Food and Nutrition Services
County of Montgomery
Troy, NC
03.2016 - 01.2023
- Entered applications into NC FAST requested interviews due, interviewed clients, requested required information and verified information obtained to determine eligibility of benefits. Explained program(s) requirements and options as well as referred clients to other programs.
- Documented work in NC FAST, retained copies of clients records, scanned into the system.
- Followed policies and procedures related to eligibility determination and redetermination with new applications and ongoing caseloads.
Administration Specialist
County of Montgomery
Troy, NC
06.2014 - 03.2016
- Managed office supply inventory and placed orders as needed.
- Developed filing systems for paper and electronic documents, including archiving historical records.
- Provided administrative support to executives, managers, and other staff members.
- Answered phone calls and emails from customers, vendors, and other departments.
Education
Bachelor of Arts - Romance Languages
University of North Carolina At Greensboro
Greensboro, NC05-2012
Skills
- General computer knowledge of Microsoft word, Excel and NC FAST
- Good mathematical reasoning
- Proficient in data entry
- Ability to communicate well with clients as well as coworkers
- Good time management and organizational skills
- Ability to follow and interpret rules, regulations and policies
- Bilingual English/Spanish
References
References available upon request.
Timeline
IMC III Lead Worker, Fraud Investigator
County of Montgomery
01.2024 - 04.2024
IMC II Food and Nutrition Services
County of Montgomery
03.2016 - 01.2023
Administration Specialist
County of Montgomery
06.2014 - 03.2016
Bachelor of Arts - Romance Languages
University of North Carolina At Greensboro
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