Angela Moreno
Tucson,AZ
Summary
Hard-working full time student with 4 + years of work experience and proven knowledge of customer service, service delivery, and customer communications. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
7
7
years of professional experience
Work History
Caregiver
All In The Family LLC
10.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Casa de Rosa
10.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assistant
Red Lobster
06.2022 - 09.2022
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Increased overall customer experience by offering helpful suggestions and product recommendations.
- Contributed to restaurant cleanliness, maintaining an inviting environment for all visitors.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cashier and Food Server
Antojitos Cokos Loko
Tucson, AZ
11.2016 - 05.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.2023
Skills
- Communication - effective communication, concise and clear which leaves no room for misunderstandings
- Active listening - listening to fully understand, asking questions for clarification
- Empathy - an interpersonal skill that shows a customer that they are valued and heard
- Conflict Mediation - quick thinking and problem solving that allows for timely and satisfactory solutions for all parties
- Customer Service - the ability to cater to a customers needs while still keeping the companies values at the forefront
Timeline
Caregiver
All In The Family LLC
10.2022 - Current
Caregiver
Casa de Rosa
10.2022 - Current
Assistant
Red Lobster
06.2022 - 09.2022
Cashier and Food Server
Antojitos Cokos Loko
11.2016 - 05.2019
High School Diploma -
Desert View High School
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