Angela Morgan

• Managed approx. 48 incoming calls, per day from customers.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Educated customers about billing, payment processing and support policies and procedures.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

2100 N 62nd Street

Fort Smith Arkansas

Corporate Phone: 479-927-3005

Direct supervisor

Billy : Phone: 479-372-8163

Managed and motivated employees to be productive and engaged in work.

Oversaw inventory management, optimizing stock levels, and reducing waste.

• Controlled costs to keep business operating within budget and increase profits.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Staffing hiring and firing staff.
• On call for any situation with store

Company Overview: 920 Tension Memorial Dr.

Dallas, Texas 75223 214-660-3555

Location: Briarwood Apartments

Okmulgee Ok 74447

• Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
• Managed property financial records by collecting rent from 48 tenants and reconciling monthly accounts payable and receivable.
• Maximized occupancy rates through proactive marketing and timely processing of rental applications.
• Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
• Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
• Collaborated with owners to develop long-term improvement plans for property, increasing its value over time.
• Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for property during their tenancy period.
• Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
• Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
• Conducted thorough market analysis to establish competitive rental pricing strategies, maximizing revenue while maintaining high occupancy rates.
• Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
• Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, saving

Company Overview: 210 Park Avenue suite 1000

Oklahoma City Oklahoma73102 405-843-7474

• Ensured completeness of financial records through effective rent collection and account reconciliation.
• Organized community events to boost resident retention.
• Evaluated and optimized bids submitted by property services contractors.
• Guided new hires on company protocols to enhance team effectiveness.
• Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
• Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
• Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
• Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
• Negotiated favorable contracts with vendors, reducing overall property management expenses.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Collected and maintained careful records of rental payments and payment dates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.
• Coordinated appointments to show marketed properties.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Worked alongside maintenance crew to efficiently handle repairs, decreasing inconvenience for tenants.
• Oversaw financial operations including budget preparation, expense tracking, and rent collection, maintaining precise records.
• Maintained compliance by updating procedures to align with industry standards.
• Performed inspections to assess move-out and move-in conditions for damage charges.