Angela Morris
Hanson,MA
Summary
I am a dedicated professional with over thirty years of experience working with both individuals and families, providing structure to support growth and stability in order to accomplish their goals. I have excellent ability to establish rapport with clients with significant mental health and addictions issues. Experience utilizing crisis intervention regarding issues such as homelessness, mental health, substance abuse and housing barriers. Experience implementing motivational interviewing techniques in order to assist clients in identifying and overcoming barriers.
Skilled Labor Worker with strong track record of success in maintenance, repair, and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
ABI-MFP Case Worker
Victory Human Services Inc
02.2021 - Current
- Conduct monthly meetings with Care Providers and clients to monitor ongoing individual support plan goals and consumers' needs
- Meet regularly with client and Care Providers in order to provide support in home and document meetings and outcomes on Contact Log Notes, Home Visit Forms and Data collection
- Maintain contact with professionals from other agencies to ensure consumers receive appropriate services
- Respond to emails and phone calls within a 24-hour period
- Conduct assessments and work with consumers' ISPs
- Will be on-call 24/7 for independent clients and Care Providers on caseload
- Provide supervision and oversight of clients, Care Provider and direct care staff in client's home-setting
- Provide ongoing training to direct care staff, clients and their guardians regarding program requirements and updates
- Attend meetings as designated by the Case Worker Supervisor
- Implement treatment programs, including Individual Service Plans (ISP) and clinical programs
- Collect behavior and academic data
- Complete log entries and progress notes
- Teach daily living skills such as safety rules, travel-training, banking and budget management, cooking, shopping, personal care and hygiene and care of personal space and belongings
- Encourage clients to utilize developing skills
- Provide supportive counseling to clients concerning daily, personal and social issues
- Assist Clients with housekeeping tasks such as cleaning the bathrooms, kitchen, common areas, bedrooms, closets, etc
- (as needed)
- Assist in developing and implementing program activities, which will foster the client's growth, skill development, and healthier life-style
- Provide assistance in medication administration and trains clients in self-medication procedures
- Provide physical intervention and first aid in the event of a behavior or medical emergency
- Accompany clients to medical, dental and psychiatric appointments or leisure activities via alternative vehicle or staff car that is in compliance with VHS Driver's
- Assist in providing crisis assessment, prevention and needed intervention
- Assist the Case Manager Supervisor with orienting new staff
- Provide specialized training and instruction to clients and direct care staff (such as in the role of Human Rights Officer or Safety Officer) on an assigned basis
- Please note that should you be assigned these duties, they will be added as an addendum to this job description
- Assess and maintain contact, where indicated, with the client's families
- Implement strategies to ensure that the home meets the needs and preferences of the individual
- Complete all assigned duties and tasks within the designated time frame as required by the Senior Managers and Supervisor
- Assist Supervisor to ensure compliance with all internal and external regulatory bodies (MRC, Mass Health/U MASS, COA, OSHA and Quality Assurance)
- Maintain ongoing communication with the Case Worker Supervisor, Service Coordinators and Senior Management Team
- Comply with all corporate and departmental policies and procedures, including safe work practices, worker's compensation, universal precautions, exposure control
- Perform other duties as assigned by Case Worker Supervisor or Director of Services
Service Clinical Coordinator
Massachusetts Mentor
02.2021 - 05.2021
- Assist in the development of quality services and engaging activities that meet the individuals needs
- Conducts home visits based on individual need and completes progress notes
- Completes individual support plan updates
- Identifies needed changes and emergent needs on an ongoing basis
- Plans and coordinates the delivery of services to achieve program, organization and outcomes for the person receiving services
- Oversees the implementation of the Individual Service Plan DDS clients (ISP); ensures ongoing communication planning with DDS coordinator
- Builds and maintains relationships with families and external case managers
- Works with the Program Director to oversee consumer care and supervision, as needed
- Provide on call coverage for caseload and participates in rotation emergency coverage and crisis intervention support
- Conduct assessment and develop care plans for members
- Select, train, and supervise AFC caregivers in collaboration with AFC nurse
Program Coordinator
HEADING HOME INC.
03.2013 - 02.2021
- Provide case management and supportive counseling to the residents in the house, advocate for the residents' needs
- Work closely with the House Managers to ensure appropriate service delivery for residents of the program
- Available to the residents for counseling and crisis intervention, and make referrals to community programs for follow-up and treatment for substance abuse mental health, income enhancement and housing
- Serve as liaison with community based organizations, attends meetings with such organizations as needed
- Responsible for maintaining accurate reports through ETO software and the Heading Home database
- Use Motivational Interviewing and a collaborative approach to conduct an in-depth assessment to best determine the immediate client concerns including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping
- Develop vocational, medical, life skills and housing goals reflected on an Individual Action Plan
- Obtain resources and services as requested and needed to address barriers to housing as stated above including, but not limited to CORI mitigation, credit repair, and assistance with financial applications
- Supervise House Managers and provide support/feedback on how to better assist clients
Case Manager
Pine Street Inn
01.2009 - 12.2011
- Assess, orient and facilitate the entry of shelter and transitional residents into housing units
- Meet with all clients once a week in their units to discuss and assist clients with the removal of barriers preventing self-sufficiency
- Partake in housing search with other team members to transition clients from subsidized to unsubsidized housing placement
- Utilize Motivational Interviewing technique to assist clients with identifying next steps and goals for themselves that each individual can accomplish
- Based on client identified goals, develop individualized family service plans that note existing barriers that prevent self-sufficiency, and set housing and income goals
- Monitor client medications and doctor's appointments
- Link client's with other supportive and transitional services: aid clients with the completion of application, intake paperwork and transport to appointments
- Maintain accurate and on-going documentation in individualized client files in accordance with contractual requirements, department and agency policies
- Respond to client emergencies
- Data entry and management utilizing ETO Software and the Homeless Management Information System
Clinical Coordinator
MASSACHUSETTS MENTOR MR DD PROGRAM
01.2005 - 12.2009
- Coordinate and evaluate plan implementation for adult family care (AFC) program
- Provide monitoring and consultation to mentors regarding work with clients and implementation of service plans
- Make home visits, conduct mentor group meetings and assist with licensing
- Maintain current and complete client reporting records adhering to corporate policies
- Secure individual mentor contracts and complete annual contracts reviews for mentors
- Provide per-service introduction and in-service continuing education for mentors
- Participate in a rotational on-call crisis system to provide emergence coverage
- Assist with emergency coverage crisis intervention support for all clients
- Medication compliance and annual home inspections
Social Worker
North End Community Health Center
01.1998 - 01.2005
- Provide case management, counseling and crisis intervention services to children and families
- Represent consumer's agencies at court proceedings
- Conduct monthly home visits as needed
- Refer clients to mental health services, drug treatment, and housing and community social service agencies
- Maintained high volume case loads as well as follow ups with staff at ABCD in regards to referrals for summer work programs for youths
- Attended monthly meetings with DCF and other service providers to ensure coordination
- Provided crisis intervention, risk assessments and safety planning for battered women and their children
- Referred families and youth to the job works program within
- Guide and direct Health Center clients through the service spectrum offered by the health center via the provision of concrete resources and community outreach
- Facilitate group sessions on a monthly rotation
- Conduct home visits to the elderly and provide case management services
- Providing services to elderly clients and patients (over the age of 64) with mental illnesses, emotional distress, and psychological disorders
- Assessing the needs, strengths, weaknesses, situations, and support systems of elderly clients and patients, in an effort to develop short-term and long-term goals and treatment plans
- Developing treatment plans that are designed to improve the mental health and well-being of elderly clients and patients
- Helping clients and patients adjust to life changes illnesses, divorces, debt, death
- Researching and referring elderly clients and patients to resources (i.e
- Government housing, medical services, Meals-on-Wheels, transportation, and food stamps)
- Helping elderly clients and patients sign up for government assistance programs
- Tracking the progress of elderly clients and patients
- Evaluating geriatric mental health services to ensure clients are receiving appropriate services
- Taking elderly clients to doctor's appointments, and making sure they are taking their medications properly
- Liaison and advocate for elderly clients and patients
Victim Witness Advocate
Dorchester District Court
09.1996 - 04.1999
- Conducting initial interviews with victims and witnesses to understand their needs, concerns, and level of trauma
- Explaining the criminal justice system, including court procedures, potential outcomes, and victims' rights
- Providing crisis intervention, active listening, and emotional support to victims and witnesses coping with the aftermath of a crime
- Connecting victims and witnesses with relevant community services such as counseling, legal aid, housing assistance, and financial support programs
- Developing safety plans for victims at risk of further harm, including coordinating with law enforcement
- Attending court hearings with victims and witnesses, providing support and explaining proceedings
- Maintaining detailed case files, tracking case progress, and documenting interactions with victims and witnesses
- Collaborating with law enforcement, prosecutors, social service providers, and other relevant agencies to ensure coordinated victim support
- Participating in community events and initiatives to raise awareness about victim services and rights
Education
ASSOCIATES - LIBERAL ARTS
ROXBURY COMMUNITY COLLEGE
Roxbury, MA05.1993
BACHELORS OF SOCIAL WORK - SOCIAL WORK
WHEELOCK COLLEGE
Roxbury, MA05.1993
Skills
- Meeting facilitation
- Non- Violent Crisis Intervention
- Assisted living
- Group therapy
- Motivational Interviewing Awareness
- Crisis management
- Hospice Care
- Social work
- Mental health counseling
- Trauma Informed Care
- Harm Reduction
- Child & family counseling
- Human Rights Training
- Addiction counseling
- Intake
- Crisis intervention
- Resident's rights
- Discharge planning
- Safety plans
- Individual / group counseling
- MAP certified
- Behavioral health
- Time management
- Applied behavior analysis
- Microsoft Office
- Case management
- Care plans
- Special needs
- Opioid Rescue and Prevention
- Casa Myrna Domestic Violence
- Caregiving
Accomplishments
- Collaborated with team to update on my clients progress, in regards to their goals. Recommendations are given to help support my client's goals.
- Counseled more than 10 clients and their families and helped them navigate though resources to meet their needs.
- Create a positive and motivating environment which empowers my clients to navigate through their lives.
Certification
- Driver's License
- First Aid Certification
- LSW
- Social Work License
- CPR Certification
- AED Certification
- Safety In The Home
- Introductions to PBS
- Providers Mandating Reporting
- DDS Cental Office Training
- Fire Safety Training
Languages
English
Full Professional
Timeline
ABI-MFP Case Worker
Victory Human Services Inc
02.2021 - Current
Service Clinical Coordinator
Massachusetts Mentor
02.2021 - 05.2021
Program Coordinator
HEADING HOME INC.
03.2013 - 02.2021
Case Manager
Pine Street Inn
01.2009 - 12.2011
Clinical Coordinator
MASSACHUSETTS MENTOR MR DD PROGRAM
01.2005 - 12.2009
Social Worker
North End Community Health Center
01.1998 - 01.2005
Victim Witness Advocate
Dorchester District Court
09.1996 - 04.1999
BACHELORS OF SOCIAL WORK - SOCIAL WORK
WHEELOCK COLLEGE
- Driver's License
- First Aid Certification
- LSW
- Social Work License
- CPR Certification
- AED Certification
- Safety In The Home
- Introductions to PBS
- Providers Mandating Reporting
- DDS Cental Office Training
- Fire Safety Training
ASSOCIATES - LIBERAL ARTS
ROXBURY COMMUNITY COLLEGE
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