Angela Morris

• Company Overview: Leading next-generation network access solutions for the mobile enterprise
• Responsible for 2nd largest NaaS customer for Aruba
• Lead design and deployment teams through implementation of networking products
• Program management of vendors, project teams, supply chain, deployment schedules, client communications, and operations to ensure success of 12-month wireless refresh project
• Trusted advisor to Directors and VPs in retail and higher education accounts
• Cultivate strong relationship with key international solutions partner
• Design and delivery of client presentations including weekly, monthly, and quarterly business reviews
• Advise leadership on best practices of engagement throughout customer journey
• Partnership with account teams to support business development efforts in shared accounts

• Owner and manager at a local automotive small business focused on 4-wheel drive vehicles.
• Managed all aspects of the financial decisions and processes including A/P, A/R, purchasing and investments.
• Directed business operations to ensure optimal customer experience and maximizing shop efficiencies.
• Managed multiple distributor relationships to increase supply chain opportunities and cost containment.

• Managed end-to-end HR operations for a community bank with branches in Oakland, Walnut Creek & Emeryville.
• Partnered with CEO on enhancing employee experience through recognition programs, increasing benefits and communications efforts.
• Drove efficiencies through automation of benefits enrollment, onboarding, & record keeping.
• Coached VPs and Managers through performance improvement strategies, increasing inter-department communications and process improvement initiatives.

Company Overview: IT consulting and managed services firm with over 500 employees and consultants worldwide serving the needs of Sony, Dolby, Apple, Ericsson, Facebook, Sephora, eBay, Google, and other industry leaders

• Directed 19 Customer Success Managers responsible for approximately 100 accounts and maintaining $80M in revenue.
• Built and directly managed 30 person IT consulting team at Sony Pictures post hack in partnership with Sony management.
• Partnered with CEO, COO, and VPs to envision and develop new organizational structure, consolidating the Technical Operations and Customer Experience into a single Customer Success department helmed by a tier of managers – a crucial element to achieving 40% YoY growth.
• Designed “Pillars of Success” management training program for 19 managers, covering topics such as relationship building, stakeholder engagement, influencing, and communication.
• Defined KPIs and MBO bonus program for customer success team focused on account health.
• Coached customer success and talent managers and their team members through all-hands monthly meetings, weekly team lead meetings, lunch and learns, offsite events, and community networking nights.
• Created and implemented customer QBR template incorporating feedback from leaders in managed services and sales.
• Adjusted compensation, incentive and commissions structure to account for increases in responsibility, partnership with sales, and tied quarterly MBO bonuses to renewals, ARR, and upselling.
• Established process controls for the service delivery team to improve breakdowns in communication, clarity in responsibilities, and expectations being relayed to cross-functional stakeholders.

• -Company Overview: IT consulting and managed services firm with over 500 employees and consultants worldwide serving the needs of Sony, Dolby, Apple, Ericsson, Facebook, Sephora, eBay, Google, and other industry leaders
• Stepped into new role dedicated to developing skill sets and engagement amongst 50-60 full-time consultants as the company shifted from a one-off technical consulting model to a longer-term professional services approach with clients. Co-developed first-generation workforce development initiatives including mentoring, cross-training, and technical training with emphasis on client account growth and retention.
• Partnered with sales team on account strategy and communication.
• Rolled out and enforced HR policies, including creating a brand-new review process, developing an employee performance dashboard, and creating team-building off-sites.
• Mentored new managers and advised client-facing associates as well as VPs and directors on building effective long-term client account strategies and navigating challenging situations.
• Took a lead role in recruiting consultants that match the needs of clients, particularly 8 strategic accounts.

• Company Overview: Information Technology VAR
• Managed end-to-end HR operations during high-growth dot-com period involving massive hiring and onboarding.
• Upon the 2001 economic collapse, relocated to Colorado to work in Real Estate/Mortgage Lending for 3 years.