Angela Morrison
Eagle Mountain,UT
Summary
Performance-driven leader with a stellar record of accomplishment in connecting with customers and driving exceptional sales and experiences. Proactive, well-organized business professional, successful at meeting and exceeding goals and objectives. Creative problem solver, highly productive at managing projects and rapidly adapting to changing demands. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success, foster productive work environments, and achieve set goals.
Overview
16
16
years of professional experience
Work History
Funeral Director
Family Funeral Care
05.2024 - Current
- Established trust among funeral home families by consistently delivering exceptional service with compassion and care. Grew Google review ratings
- Grew Family Funeral Care's operating profit by 150% by capturing price shoppers, securing additional at-need families, and increasing the at-need sales average.
- Implemented innovative marketing strategies to increase the Family Funeral Care brand awareness throughout the community.
- Developed and maintained strong relationships within the community through outreach initiatives such as calling BINGO, offering presentations at community centers, and networking with other service professionals.
Funeral Service Intern
Wasatch Lawn Mortuary
05.2023 - 05.2024
- Supported funeral directors with all facets of the funeral service, including arrangements, decedent care, and providing exceptional service during the funeral proceedings.
- Exceeded performance goals by taking on additional tasks and responsibilities, showcasing a strong work ethic and commitment to success.
- Embalmed, dressed, and cosmetically prepared decedents.
Administrative Assistant
Wasatch Lawn Memorial Park and Cemetery
05.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting families.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues in both the cemetery and mortuary offices.
- Delivered excellent customer service through prompt responses to cemetery inquiries and service requests, addressing concerns effectively and politely.
- Maintained detailed administrative processes and procedures utilizing HMIS. Processed burial paperwork including IRLA and IOA forms accurately and timely.
Account Executive
Carketa
11.2021 - 05.2022
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Prepared sales presentations to explain product specifications or applications.
- Input data into CRM system to manage existing portfolios and potential leads.
Store Manager
Levi Strauss & Company
10.2018 - 11.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- orkflowStrengthened w productivity by hiring, managing, and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Levi Strauss & Company
10.2013 - 06.2018
- Managed company operations, responsible for profit and loss, scheduling, training, and inventory control.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Increased sales by 30% by cultivating customer rapport and delivering superior customer service.
Assistant Manager
Lowes
04.2013 - 10.2013
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Assistant Store Manager
T J Maxx
01.2009 - 10.2013
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Education
Some College (No Degree) - Business Administration And Management
Montana State University - Billings
Billings, MTAssociate of Applied Science - Mortuary Science
Salt Lake Community College
Salt Lake City, UT05-2024
Skills
- Customer service expertise
- Motivated mindset
- Conflict resolution expertise
- Decision-making
- Effective communicator
- Team leadership
- Staff training and development
- Computer skills
- Proficient in multitasking
- Financial records analysis
- Workforce Management
- Sales strategies
- Brand management
- Notary public
- Effective relationship management
Awards
Levi Strauss Club 501 Award 2020
Levi Strauss Club 501 Award 2019
Levis Strauss Pioneer Award Southwest District 2018
Levi Strauss Club 501 Presidents Club 2015
Timeline
Funeral Director
Family Funeral Care
05.2024 - Current
Funeral Service Intern
Wasatch Lawn Mortuary
05.2023 - 05.2024
Administrative Assistant
Wasatch Lawn Memorial Park and Cemetery
05.2022 - 05.2023
Account Executive
Carketa
11.2021 - 05.2022
Store Manager
Levi Strauss & Company
10.2018 - 11.2021
Store Manager
Levi Strauss & Company
10.2013 - 06.2018
Assistant Manager
Lowes
04.2013 - 10.2013
Assistant Store Manager
T J Maxx
01.2009 - 10.2013
Some College (No Degree) - Business Administration And Management
Montana State University - Billings
Associate of Applied Science - Mortuary Science
Salt Lake Community College
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