Angela Morse-Vaughan
Virginia Beach,VA
Summary
Results-driven Operations Manager and Security Director with extensive experience at Event Staffing Inc., known for exceptional strategic planning and customer service. Demonstrated ability to enhance workplace morale and customer satisfaction through operational management and effective communication. Proficient in risk assessment strategies and employee training, leading to increased productivity and improved safety standards.
Overview
24
24
years of professional experience
Work History
Operations Manager and Security Director
Event Staffing Inc
Virginia Beach, Virginia
08.2015 - Current
- Supervised complete staffing operations involving employee selection, education, and management support alongside resolving payroll concerns.
- Provided employees with essential information about work expectations.
- Partnered with Event Coordinator to ascertain and satisfy staffing demands.
- Utilized scheduling platform to gather personnel availability for events.
- Coordinated with tour managers and head of security to define safety procedures.
- Recruited, hired, and trained crew members in project application.
- Oversaw routine operations to boost productivity and ensure consistent quality.
- Ensured adherence to safety regulations at all times.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained adequate supplies by tracking and replenishing inventory regularly.
- Developed practices to acknowledge employees, leading to better workplace morale.
Logistics and Service Manager
Lombart Instrument Inc.
Norfolk, Virginia
01.2001 - Current
- Manage key aspects of financial management, including accurately processing of billing for field technicians
- Generate estimates for field repairs, depot, and vendor repairs for approval, as well as equipment relocations and installation
- Follow up with customers on payment information or purchase orders
- Ensure onsite service repairs and installations by collaborating with field technicians, facilities, site managers, and depot repairs
- Deliver detailed service reports to monitor trends in support performance and quality by managing incoming service calls of customers
- Served as key liaison to offer support in sales for corporate accounts, including Walmart Optical, My Eye Dr, Lucottica
Education
Associate of Arts - Social Services
Mount Ida College
Newton Center, MA05-1999
Skills
- Customer Satisfaction Management
- Strategic Planning
- Risk Assessment Strategies
- Effective Communication
- Operational Management
- Effective Record Keeping
- Employee Training
- Event Logistics Management
- Outstanding Customer Support
- Incident Management
Volunteer Experience
Ombudsman for USS Porter, Served as mid person between command and family members, while sailors stayed at sea., Shared information from the CO, XO and Master Chief to families, while lines of communication on ship was underway., Supported Family Readiness Groups w/ Navy and as Girl Scout Leader.
Timeline
Operations Manager and Security Director
Event Staffing Inc
08.2015 - Current
Logistics and Service Manager
Lombart Instrument Inc.
01.2001 - Current
Associate of Arts - Social Services
Mount Ida College
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