Angela Morton
Greenwood,IN
Summary
Dedicated leader with a proven track record at enhancing customer satisfaction and streamlining operations. Expert in performance management and team building, I have successfully coordinated staff schedules and improved service delivery. My ability to manage time effectively and resolve disputes has consistently fostered positive environments and achieved company goals.
Overview
5
5
years of professional experience
Work History
E-Commerce Leader
Kroger
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Property Manager
Realamerica Development And Management
07.2020 - 12.2020
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Hospitality/Catering Associate
Aspyre, LLC
11.2019 - 07.2020
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Vocational Diploma - Cosmetology
TSPA
Kenosha, WISkills
- Performance Management
- Scheduling proficiency
- Staffing assignments
- Phone inquiries
- Time management abilities
- Team building
- Reliability
Timeline
E-Commerce Leader
Kroger
08.2023 - Current
Assistant Property Manager
Realamerica Development And Management
07.2020 - 12.2020
Hospitality/Catering Associate
Aspyre, LLC
11.2019 - 07.2020
Vocational Diploma - Cosmetology
TSPA