ANGELA M. SEPOS
Cocoa,FL
Summary
Proven leader with a track record of enhancing operational efficiency at Blaze Pizza by implementing quality control measures and elevating customer service standards. Excelled in organizational skills and problem-solving, achieving a significant decrease in LBW to 24% at Mia's Italian Kitchen. Recognized for exceptional team building and training capabilities, adept at fostering relationships and managing time effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asst Manager
Blaze Pizza
Melbourne, FL
07.2024 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
SERVER
PRIME STEAKHOUSE
07.2023 - 03.2024
- Executed operations across host, bussing, and food running roles.
- Launched unique dining experience.
- Developed expertise in curating food pairings and detailed beverage lists.
- Acquired insight into specials on a daily basis alongside fresh seafood and regular menu items.
- Prepared and served multi-course meals as per guest preferences.
- Delivering exceptional service to every guest, every time, making guests feel special in celebrating important occasions and families.
- Demonstrated strong teamwork skills in all tasks.
- Increased sales through strategic recommendations.
- Offered recommendations to promote efficient, precise service.
- Executed accurate data entry for customer orders within the POS platform
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
F & B MANAGER
THE WILSON COCKTAILS AND SEAFOOD
03.2022 - 11.2023
- Communication, Conducted departmental meetings pre-shift and prior to events to communicate pertinent changes and direct staff accordingly
- Held direct accountability for overall set-up, breakdown, cleaning and food and beverage presentation and specifications for all company events
- Reviewed Banquet orders to determine staffing and food quality
- Interviewed, selected, trained, and guided new staff for correct steps of service
- Scheduling, Workflow planning, Forward thinking multi-tasker able to analyze situations and costs to successfully determine profitable outcomes
- Delegated expo line to ensure food quality is correct and assisting in food allergens
- Moved to Mt Dora
BAR MANAGER
MIAS ITALAIN KITCHEN
11.2020 - 03.2022
- Following opening and closing procedures including filling in templates for safe balance and tipped employees
- Completing cash outs and counting bar drawers
- Scheduling in a high-volume restaurant for servers, bartenders, etc
- Running floor during peak hours of dinner rush, by visiting tables and guest recovery
- Making sure to help elevate guest experience any way possible
- Bar management
- Maintain LBW at 24%, have successfully decreased from 28% in a 6 month period
- Updated bartenders on new beverages as well as pour tests daily
- Update and maintain bar binder and communication sheet
- Complete all training with bartenders and servers
- S&L tracker, Invoices, and deposits
- Created Communication board with servers to generate sales by running daily contest/competition for wine, liquor, apps, etc
TEAM LEADER/CATERING AND DELIVERY SALES
MAGGIANOS
05.2016 - 01.2020
- Created a Team to continue deliveries and off-site events
- Filed paper work for all new employees, including back round check
- Ensure sales goals are met each month and build new clienteles
- Construct event tables to show product at Wedding Expos, communicate with all patrons with questions, and collect information to follow-up
- Generate Invoices for orders, collect deposits, and finalize or update any current invoices
- Leader on large offsite events and weddings to ensure correct execution, including communication with staff about timeline, menu, and all items needed to take
- Producing correct food order on invoice with allergies and dietary restrictions in place, if any
- Tracking highest sales by company or person, to receive return business and follow-up about event or delivery
- Conducting food tasting for weddings and events, to discuss menu, timeline, allergies, dietary restrictions, linen, etc
- Employee of the Month March 2018 and February 2019
TRAINER, BARISTA
STARBUCKS COFFEE
05.2015 - 08.2016
TRAINER, SERVER, BARTENDER
BRAVO
09.2012 - 05.2016
FRONT DESK
SWAN AND DOLPHIN
04.2012 - 08.2012
BARTENDER
WYNDAM
11.2011 - 04.2012
MANAGER
DENNY'S RESTAURANT
02.2011 - 10.2011
Education
B.S. - HOSPITALITY MGMT
PENNSYLVANIA STATE UNIVERSITY
12.2010
Skills
- Problem-solving skills
- Organizational skills
- Time management
- Customer service
- General computer knowledge
- Microsoft Office
- Point of Sales Systems
- Multi-tasking
- Relationship building
- Teamwork
- Independence
- Recruiting and interviewing
- Inventory management
- Orientation and training
Certification
- Food Service Certification for Manager exp. 2026
Timeline
Asst Manager
Blaze Pizza
07.2024 - Current
SERVER
PRIME STEAKHOUSE
07.2023 - 03.2024
F & B MANAGER
THE WILSON COCKTAILS AND SEAFOOD
03.2022 - 11.2023
BAR MANAGER
MIAS ITALAIN KITCHEN
11.2020 - 03.2022
TEAM LEADER/CATERING AND DELIVERY SALES
MAGGIANOS
05.2016 - 01.2020
TRAINER, BARISTA
STARBUCKS COFFEE
05.2015 - 08.2016
TRAINER, SERVER, BARTENDER
BRAVO
09.2012 - 05.2016
FRONT DESK
SWAN AND DOLPHIN
04.2012 - 08.2012
BARTENDER
WYNDAM
11.2011 - 04.2012
MANAGER
DENNY'S RESTAURANT
02.2011 - 10.2011
B.S. - HOSPITALITY MGMT
PENNSYLVANIA STATE UNIVERSITY