Angela J Muela
El Paso,TX
Summary
My objective is to expand my career and experience and be an asset to your company.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Chief of Security
West Texas Detention Facility
05.2022 - 02.2023
- I am responsible for planning, directing and administering the overall security operations of the institution
- I supervise and direct the work of subordinate staff
- I issue directives, periodic memoranda, and other information to subordinate personnel
- I make frequent inspections of all units to evaluate efficiency and operations and conduct regular staff meetings to review security operations, explain policies and procedures or discuss security matters
- I am also responsible for maintaining cooperative working relationships with other law enforcement agencies to ensure compliance by contractual agencies with departmental rules and regulations
- I serve as a member of the institution's management staff and formulate institutional policies and procedures while serving as a duty officer on a rotating basis with responsibilities for the institution's management
- I interview inmates regarding work assignments, personnel problems, and other issues
- I also counsel staff members on corrective discipline procedures
- I establish policies and procedures and direct staff in search of contraband and other materials, as well as direct riot control activities, correctional emergency response operations, and manhunts in the event of escapes
- Finally, in their absence, I act in the capacity of the warden or deputy warden and may be in charge of the facility after regular business hours.
Captain
10.2021 - 05.2022
- Direct the overall operations of the security in the correctional facility and responsible for planning, directing, coordinating, and evaluating the work of the security division
- Serve as chief security officer in the prison accountable for protection of the public and staff; offender safety; anticipation of events that affect the facilities' security and orderly operation; and monitoring security systems and methods of control
- Assists management with development and administration of labor agreements and plans, and participates as a member of the facility management team.
Shift Supervisor/Lieutenant
The Geo Group, Big
02.2019 - 10.2021
- Supervises control activities and staff in an assigned area, which provides for maximum facility coordination in inmate supervision and safety, in addition to the preparing required records and reports
- Assist in maintaining daily post assignments for staff, review disciplinary matters involving staff and inmates
- Alternate Disciplinary Hearing Officer- Handle disciplinary hearings on inmates
Correctional Officer
08.2017 - 01.2019
- Oversee and maintain custody, care, and control of inmates in the facility, while enforcing the rules, regulations, policies, and procedures
- Monitor inmate movement conduct count for accountability and provide emergency response as needed
- Conduct shakedown and confiscate contraband.
Correctional Officer
04.2013 - 04.2016
- Maintained custody, care and control of inmates within the facility
- I am responsible for inmate accountability as well as my own actions
- I conduct shakedowns for contraband materials, either individually or as part of a specialized team; confiscating contraband in accordance to the facilities policies and procedures
- I ensure prompt and appropriate assistance to inmates in the event of injury, illness or trauma
- SHU Officer In Charge (OIC) and Rover:
- Proficient in 292’s, 295’s
- Familiar with all policies and procedures in the Segregation Unit
- I am responsible for maintaining the security with the Special Housing Unit
- Proficient in multiple posts with the institution
- I understand the practices and multiple guidelines for policy and procedures.
Member Services Representative
Superior Health Plan
05.2012 - 01.2013
- Responsible for handling member accounts over the phone to answer questions in reference to Medicaid and Children’s Health Insurance Program (CHIP)
- Assist members in understanding billing issues, doctor information and health clinic questions.
Store Manager
Halloween Express
09.2012 - 11.2012
- I ensure all employees were assigned to correct sections and audited paper work to ensure it was completed on a daily basis
- Ensured customer transactions were completed in a timely manner and left with correct products
- Overlooked employee schedules, and training to be sure were fulfilling customer services properly and promptly.
Team Leader
Halloween Express
09.2011 - 11.2011
- Selected by Owner and Store Manager to oversee new employees and assist in training them.
Customer Service Representative
Affina LLC
11.2008 - 08.2011
- I worked in the Spanish Customer Care Department
- I was responsible for accessing and assisting customers with billing issues and ordering new services to fulfill customer needs
- Trainer:
- I was asked to be part of the training team and received the opportunity to help the training staff with two classes
- This included training the new hires in both Bronze and ASON departments, payroll, system understanding and proper selling techniques.
Customer Service Representative
West Telecommunication
05.2007 - 11.2008
- I worked for AT&T Mobility as a customer service representative
- I was responsible for all ordered cellular service
- I was responsible for upgrading to new cellular devices, assisting customers with any technical issues, and any questions that may have come about the customer’s bill.
Assistant Manager
Valero Corporation
03.2001 - 11.2007
- I was responsible for attending to customers
- This included greeting, processing purchases and assisting customers with credit card applications
- I also took over the duties with the store when the manager was not present
- This included, training new hires, keeping permits updated, and keep products updated with new prices and keep employees updated with any changes that came about
- I also was responsible for daily paperwork, including shift reports, sales and verifying merchandise orders.
CPR Instructor, NRA Firearms Instructor
Texas Commission of Law Enforcement, TCOLE
Compliance assistant
- Assist with going over institutional policies and procedures to ensure the facility is within guidelines
- Support with monitoring, inspecting and proposing measures to correct and update post orders and other institutional guides.
Firearms Instructor
- Qualified in: 12 Gauge Shotgun, .9mm Pistol, and the .223 Mini-14 Rifle
- I have worked outside the facility on multiple medical runs and inmate transport
- I have instructed various firearm qualification classes
- I have experience in highly volatile situations involving the major shakedowns and inmate cell extractions.
Education
Master’s Degree - Public Administration, Governmental Management
DeVry University, Keller School of Management
03.2021 - 06.2022
Bachelor’s Degree - Psychology, Leadership
Southern New Hampshire University
01.2018 - 12.2020
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University of Phoenix, El Paso Community College
03.2010 - 08.2010
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08.2000 - 05.2004
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Parkland High School
Skills
Proficient in programs such asundefined
Accomplishments
- NRA Firearms Instructor
- Correctional Emergency Response Team (CERT)
- CCP Training Certification
- T4T Certification
- Reeves County Detention Center: May 2016- July 2017
- Activities Lieutenant:
- Management of security staff activity in assigned areas to allow supervision and safety of inmate population, in addition to preparing records and reports
- Responsible for responding to and delegating assignments during major or unusual occurrences
- Maintaining daily post assignments, job evaluations, officer training, and any disciplinary action
- CPR Certification
- Certified Trainer
- CCP Training Certification
- Correctional Emergency Response Team (CERT)
Timeline
Chief of Security
West Texas Detention Facility
05.2022 - 02.2023
Captain
10.2021 - 05.2022
Master’s Degree - Public Administration, Governmental Management
DeVry University, Keller School of Management
03.2021 - 06.2022
Shift Supervisor/Lieutenant
The Geo Group, Big
02.2019 - 10.2021
Bachelor’s Degree - Psychology, Leadership
Southern New Hampshire University
01.2018 - 12.2020
Correctional Officer
08.2017 - 01.2019
Correctional Officer
04.2013 - 04.2016
Store Manager
Halloween Express
09.2012 - 11.2012
Member Services Representative
Superior Health Plan
05.2012 - 01.2013
Team Leader
Halloween Express
09.2011 - 11.2011
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University of Phoenix, El Paso Community College
03.2010 - 08.2010
Customer Service Representative
Affina LLC
11.2008 - 08.2011
Customer Service Representative
West Telecommunication
05.2007 - 11.2008
Assistant Manager
Valero Corporation
03.2001 - 11.2007
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08.2000 - 05.2004
CPR Instructor, NRA Firearms Instructor
Texas Commission of Law Enforcement, TCOLE
Compliance assistant
Firearms Instructor
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Parkland High School
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