Angela Muhammad
Ellenwood,GA
Summary
Accomplished Guest Relations Officer at Marksman Security, adept in enhancing guest satisfaction and resolving customer issues with empathy and professionalism. Leveraged exceptional communication skills and data entry proficiency to surpass team goals and improve service delivery. Excelled in teamwork, fostering collaboration across departments to achieve notable customer service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Relations Officer
Marksman Security
01.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Responded to incoming guests, telephone calls, dispersed package and food deliveries with efficiency and professionalism.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to request for directions.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier/Food Service Worker
Compass Group USA
12.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Sales Associate
Senior Life Insurance Company
02.2021 - Current
- Independent insurance agent for multiple life insurance companies utilizing various channels for business solicitation.
- Provided education and awareness on insurance products and benefits.
- Completed electronic life and health insurance policy applications, confidentially.
- Conducted quality assurance calls to address policy resolution and enhance customer retention.
Care Coordinator
Amedisys Home Health
05.2007 - 01.2016
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Education
Bachelor Of Applied Arts - Sociology
University of Massachusetts, Amherst
Amherst, MASkills
- Strong empathy towards clients, family members and care providers
- Guest satisfaction focus
- Exceptional verbal and written communication
- Guest and customer problem resolution
- Data entry proficiency
- Teamwork and collaboration
- Customer service excellence
Certification
GA Licensed life and health insurance agent, Expires 2026. Non-Resedent MA, NC, SC.
Timeline
Cashier/Food Service Worker
Compass Group USA
12.2023 - 11.2024
Guest Relations Officer
Marksman Security
01.2022 - Current
Sales Associate
Senior Life Insurance Company
02.2021 - Current
Care Coordinator
Amedisys Home Health
05.2007 - 01.2016
GA Licensed life and health insurance agent, Expires 2026. Non-Resedent MA, NC, SC.
Bachelor Of Applied Arts - Sociology
University of Massachusetts, Amherst
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