ANGELA MULLINS
Palestine,TX
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, organization, payroll and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Store Manager
Gamestop
Palestine, Texas
07.2021 - Current
- Managed daily store operations and staff schedules for efficient workflow.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Business Operations Manager
Wyndham Vacations
Big Bear, Ca
09.2004 - 06.2020
- Guided all aspects of business, providing knowledgeable counsel on available opportunities and optimal choices.
- Supported back office procedures, including hiring and employment processes.
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
- Coordinated business operations from inside, keeping activities efficient and cost-effective.
- Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed.
- Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Managed the daily operations of the business, including staff scheduling and resource allocation.
Education
High School Diploma -
Chino High School
Chino, Ca06.1989
Skills
- Customer service
- Effective communication
- Conflict resolution
- Bank deposit procedures
- Staff management
- Policy enforcement
- Attention to detail
- Control expenses
- Inventory management
- Cash reconciliation
- Payroll management
- Multitasking
Timeline
Store Manager
Gamestop
07.2021 - Current
Business Operations Manager
Wyndham Vacations
09.2004 - 06.2020
High School Diploma -
Chino High School
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