Angela Muncie
Bristol,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Worldwide Foam
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Proair LLC
02.2008 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Bremen High School
Bremen, IN06.1993
Skills
- Data Entry and Maintenance
- Understanding Customer Needs
- Upselling Products and Services
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Information Inputting
- Credit Card Payment Processing
- Correcting Discrepancies
- Answering Customer Questions
- Customer Service and Assistance
- Solving Customer Concerns
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Excellent Attention to Detail
- Document and Records Management
- Experience with Sage, Syspro, Excel, Word, Microsoft Office, Microsoft Teams
Timeline
Customer Service Representative
Worldwide Foam
01.2023 - Current
Customer Service Representative
Proair LLC
02.2008 - 10.2022
High School Diploma -
Bremen High School
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