Angela Munera
Port Saint Lucie,FL
Summary
Empathetic and commended for chart accuracy, effective team collaboration and unprecedented relations. Interacts with people from diverse cultures and backgrounds. Detail-oriented with successful costumer service experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized customer needs.
In-depth commitment to learn new and better ways to bring an extraordinary costumer service.
Overview
3
3
years of professional experience
Work History
CNA/HHA
VNA Healthcare
Stuart, FL
09.2019 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for elderly at home and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
Manager's Assistant
Broadway Bagels & Deli
Stuart, FL
07.2018 - 08.2019
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Responded to and directed incoming calls and other communication.
- Limited portion sizes and used garnishes to control food costs.
- Ran errands to support daily needs of management.
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Associate of Arts - PE Teacher
Intitucion Universitaria Jaime Isaza Cadavid
Medellin, Colombia, South America.06.1998
Skills
- Activities of Daily Living ADL Support
- Observation Documentation
- Mobility Assistance
- Caregiver Relations
- Needs Determination
- Emotional and Social Support
- Emotional Intelligence
- Calm Under Stress
- Unit Supply Maintenance
- Empathy and Compassionate Care
- Patient Safety Management
- Verbal and Written Communication
- Time Management
- Attention to Detail
- Family Education
- Intercultural Competence
Timeline
CNA/HHA
VNA Healthcare
09.2019 - Current
Manager's Assistant
Broadway Bagels & Deli
07.2018 - 08.2019
Associate of Arts - PE Teacher
Intitucion Universitaria Jaime Isaza Cadavid