Angela Munson
Deltona,FL
Summary
Personable and organized with natural aptitude for managing healthcare processes and improving patient outcomes. Well-versed in medical terminology and healthcare regulations, coupled with strong skills in data management and patient coordination. Dedicated to fostering supportive healthcare environment to enhance patient care and operational efficiency.
Knowledgeable and motivated with a solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
7
7
years of professional experience
Work History
Dialysis Technician
Fresenius Medical Care NA
08.2024 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
Pharmacy Technician
Walmart
09.2023 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician/Shift Manager
CVS Pharmacy
09.2021 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service
Walmart
10.2017 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Business Administration
Santa Fe College
Gainesville, FLSkills
- Hemodialysis procedures
- Infection Control Protocols
- Patient Instruction
- Quality Patient Care
- Critical Thinking Skills
- Collaborative Teamwork
- Insurance billing
- Time management
- Team leadership
- Clear and Concise Communication
Timeline
Dialysis Technician
Fresenius Medical Care NA
08.2024 - Current
Pharmacy Technician
Walmart
09.2023 - 07.2024
Pharmacy Technician/Shift Manager
CVS Pharmacy
09.2021 - 04.2023
Customer Service
Walmart
10.2017 - 09.2021
Bachelor of Science - Business Administration
Santa Fe College
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