Angela Murphy

Assisted disabled clients to support independence and well-being.

• Maintained clean, safe and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Administered medication as directed by physician.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
• Maintained clean, safe, and well-organized patient environment.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Transported clients to medical and dental appointments to provide support.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Completed regular check-ins and progress report for each client.

• Critical Thinking skills
• Multitasking skills
• Ability to work in busy environment
• Strong sense of responsibility
• Solid computer and keyboarding skills
• Ability to solve problems logically
• Good team worker
• Enhanced patient care by effectively managing unit operations and supporting nursing staff.
• Streamlined communication between departments by maintaining accurate patient records and relaying critical information to healthcare professionals.
• Improved patient satisfaction by addressing concerns, answering questions, and providing timely assistance.
• Supported interdisciplinary collaboration by coordinating appointments, procedures, and consultations for patients under multiple providers'' care.
• Contributed to optimal patient outcomes by promptly responding to emergency situations and initiating appropriate action plans.
• Increased efficiency within unit by accurately transcribing physician orders and ensuring prompt implementation of treatment plans.
• Works in ICU
• Assisted in delivery of high-quality care through efficient supply management and inventory control.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers

Prepared patient for transportation between nursing units and departments

• Transported patient safely to/from specified departments
• Received and reported information pertinent to patient care
• Assisted with patient handling and lifting using appropriate patient safety equipment
• Respond to telephone requests and assign staff to perform services on established priority basis
• Ensure that transportation services are preformed on timely manner

Assist all users with Patient Tracking System

• Accurately operated retail cash register systems
• Maintained excellent customer service relationships with buyers
• Performed functions of opening and closing stores including counting cash nightly deposit and securing store
• Resolved specific customer questions and complaints

• Highly skilled in assisting lead teachers with implementation of early age curriculum
• Profound ability to maintain safe, clean, and healthy environment for children
• Hands-on experience in encouraging students positive self image
• Proficient in responding to individual student's learning, physical and emotional needs
• Supervise and maintain attendance records
• Communicate with parents regarding progress and/ or problems
• Model and encourage students to utilize appropriate health, safety, and nutrition practices