Angela Murray

Developed Rules and Regulations for different communities, Created and/or updated personal records, reviewed accounting records for accuracy, conflict resolution, answered phone calls, email communication, daily use of Caliber, outlook, excell, Microsoft word, Foxit PDF/Editor, monitored and ordered supplies for office and assisted with various projects as needed.

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.
• Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
• Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
• Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
• Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Educated customers on use of banking website and mobile apps.