Angela Musselman
Orange Park,United States
Summary
Detail-oriented Certified Medical Assistant skilled in phlebotomy and patient care. Maintains HIPAA compliance while providing exceptional support and education to patients. Enhances healthcare quality through effective communication and teamwork.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Lab Assistant/Phlebotomist
HCA Florida Orange Park Hospital
Orange Park, United States
12.2023 - Current
- Collected blood samples using various collection techniques and equipment.
- Prepared biological samples for further analysis by researchers.
- Prepared laboratory samples for testing and analysis.
- Prepared samples for analysis by following standard laboratory procedures.
- Maintained laboratory equipment and ensured proper functioning.
- Adhered to safety regulations and maintained a clean workspace.
- Participated in continuing education programs related to laboratory operations.
- Participated in meetings to discuss project progress, findings, and recommendations.
Phlebotomist
HCA Orange Park Hospital
Orange Park, Florida
11.2023 - Current
- Collected blood samples using various collection techniques and equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Ensured compliance with safety and infection control protocols during procedures.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent patient care, addressing concerns and easing anxieties during procedures.
- Assisted in training new phlebotomists on proper techniques and best practices.
- Adhered to HIPAA guidelines regarding patient privacy.
Medical Assistant
HCA Primary Care
Orange Park, United States
08.2024 - 09.2025
- Assisted physicians during patient examinations and procedures.
- Administered injections, medications, and treatments according to physician instructions.
- Collected and documented patient medical histories and vital signs to ensure accurate diagnosis and treatment.
- Educated patients on treatment plans and medication usage to enhance understanding and adherence.
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance claims and verified patient eligibility for services.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Changed wound dressings to promote healing and monitor progress in preventing infection. on wounds to prevent infection and check for healing.
Food and Nutrition Associate
HCA Florida Orange Park Hospital
Orange Park, United States
02.2022 - 11.2023
- Executed Dietitian meal plans for each patient to promote optimal health
- Supported patients with eating to enhance their nutritional intake
- Maintained cleanliness and sanitation in dining areas and kitchens to ensure safe meal environments
- Operated kitchen equipment efficiently during meal preparation as needed
- Maintain knowledge of agency rules, medical protocols and certification requirements
- Worked nights, weekends, and holidays to meet staffing needs
- Remaining prompt and positive with patients
Server
Carrabbas Italian Grill
United States
11.2014 - 05.2017
- Provided excellent customer service to enhance dining experiences.
- Took customer orders and ensured accurate meal preparation.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table settings and maintained cleanliness throughout the restaurant.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled cash transactions and processed payments efficiently.
Medical Assistant
Doctors Inlet Pediatrics
United States
02.2013 - 06.2014
- Coordinated patient intake, scheduled appointments, and maintained accurate medical records to ensure efficient operations.
- Assisted pediatricians during patient examinations and procedures.
- Administered vaccinations and monitored patient responses post-injection.
- Administered vaccines, injections, and other treatments following physician instructions.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Educated parents on child health topics and care instructions.
- Addressed patient inquiries and offered support to families, enhancing patient experience and communication.
- Coordinated with healthcare providers for referrals and follow-up care.
- Oversaw inventory of medical supplies and placed regular orders to ensure availability for patient care.
Medical Assistant
Baker and Gilmore Cardiovascular Institute
United States
02.2011 - 02.2013
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Record patients' medical history, vital statistics and information such as test results in medical records.
- Assisted physicians in patient examinations and treatments by providing instruments and materials, and performing tasks such as administering injections and removing sutures.
- Administered medications under physician supervision.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Authorized drug refills for patients to ensure they received necessary medications promptly. and provide prescription information to pharmacies.
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
Server
Olive Garden
Jacksonville, United States
04.2005 - 03.2008
- Provided excellent customer service to enhance dining experiences.
- Took customer orders and ensured accurate meal preparation.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table settings and maintained cleanliness throughout the restaurant.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled cash transactions and processed payments efficiently.
Server and Hostess Trainer
Steak N Ale
Jacksonville, United States
11.2003 - 04.2005
- Trained new servers on menu knowledge and customer service standards.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Conducted role-playing scenarios to enhance server skills and confidence.
- Evaluated server performance and provided constructive feedback for improvement.
- Monitored service flow during peak hours to ensure quality standards were met.
- Assisted in onboarding processes to integrate new hires into the team effectively.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
Education
Diploma - Patient Care and Communication
Everest University
United States12-2011
High school diploma or GED -
Fletcher High School
Neptune Beach, FL05-2000
Skills
- Phlebotomy
- Training & development
- Specimen processing
- Patient care
- Injection administration
- Laboratory Operations
- Laboratory Quality Control
- Medical Equipment Handling
- Specimen Documentation
- Laboratory Techniques
- Medical Tests
- Vaccination
- Direct patient care
- Hospital experience
- Outpatient Care
- Advanced Registered Nurse Practitioner (ARNP)
- Registered Nurse (RN)
- Medical Assistance
- Healthcare Administration
- Medical records
- Patient History
- Quality assurance
- Quality management
- ICD-10
- ICD-9
- Electrocardiogram
- ECG equipment
- Oximetry Test Equipment
- Testing
- Dietetics
- Meal Plans
- Patient Education
- Patient Interaction
- Client relations
- Telephone communication
- Customer service
- Training/Clinical Training
- Teaching
- Training & development
- Administrative experience
- Calendar Management
- Patient Scheduling
- Data entry
- Record Keeping
- Insurance processing
- Electronic Medical Records
- EMR systems
- Microsoft Word
- Microsoft Excel
- Office Equipment
- Computer operation
- Technical Proficiency
- Laboratory Management
- Laboratory experience
- Medical Equipment
- Medical Waste
- Housekeeping/Laboratory Safety Protocols
- Hazardous materials
- Sterilization
- Analysis Skills
- Sample Preparation
- Specimens/Samples
- Outpatient
- Fluoroscopy
- Medical Treatment
- Clinical Assessment
- Cardiovascular
- CPR Certification
- Healthcare
- Medical Medical transcription
- Time Management
- Systems management
- Medical imaging
- Laboratory Equipment
- Testing
- Cleanroom
- Administrative experience
- Office experience
- English
- Customer service
- Hospital experience
- Oximetry Test Equipment
- English
- Patient Scheduling
- EKG
- Medical transcription
- Calendar management
- Sample Preparation
- Computer operation
- Direct patient care
- Medical assisting
- EMR systems
- Quality control
- EHR management
- Technical Proficiency
- Medical receptionist
- Laboratory Techniques
- Office experience
- Medical imaging
- Teaching
- Laboratory Management
- Laboratory experience
- Training & development
Certification
- CPR Certification, 09/01/25, 09/01/27
- Certified Medical Assistant, 09/01/25, 09/01/27
- BLS Certification, 09/01/25, 09/01/27
- Certified Nurse Practitioner
- Food Handler Certification
- Driver's License
- ServSafe
- First Aid Certification
Languages
English, Expert
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Medical Assistant
HCA Primary Care
08.2024 - 09.2025
Lab Assistant/Phlebotomist
HCA Florida Orange Park Hospital
12.2023 - Current
Phlebotomist
HCA Orange Park Hospital
11.2023 - Current
Food and Nutrition Associate
HCA Florida Orange Park Hospital
02.2022 - 11.2023
Server
Carrabbas Italian Grill
11.2014 - 05.2017
Medical Assistant
Doctors Inlet Pediatrics
02.2013 - 06.2014
Medical Assistant
Baker and Gilmore Cardiovascular Institute
02.2011 - 02.2013
Server
Olive Garden
04.2005 - 03.2008
Server and Hostess Trainer
Steak N Ale
11.2003 - 04.2005
Diploma - Patient Care and Communication
Everest University
High school diploma or GED -
Fletcher High School