Lucy Mutai
Arlington,TX
Summary
Dedicated Master of Social Work candidate anticipating graduation in Fall 2024. Detail-oriented professional with exemplary oral and written communication skills, adept at fostering collaborative team environments while also excelling independently. Demonstrates strong leadership capabilities and a commitment to adhering to established procedures, with a proven ability to multitask and thrive in fast-paced settings. Proficient in Microsoft applications and fluent in Swahili, English, and vernacular languages, contributing to enhanced cross-cultural communication and service delivery.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Web TPA
07.2021 - Current
- Handle customer inquiries and provide assistance regarding medical record retrieval and documentation processes.
- Collaborate with medical professionals to ensure accurate and timely entry of patient data into the system
- Utilize software applications proficiently to maintain electronic medical records with precision and confidentiality.
- Conduct quality assurance checks to verify the integrity and completeness of medical records, ensuring compliance with regulatory standards.
Customer Service Representative
Telvista Inc
02.2002 - 03.2021
- Addressed customer inquiries and provided technical support including new phone connections, service disruptions, and billing inquiries.
- Educated customers on product features, service plans, and promotions to enhance their overall experience and satisfaction.
- Resolved escalated customer issues promptly and effectively, employing problem-solving skills and a customer-centric approach.
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TX12.2024
Bachelor of Science - Social Work
University of Texas Arlington
Arlington, TX06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Volunteer And Internship Activities
- Mission Arlington Company - 06/2020, 08/2020
Distributing donated food and other necessities to the needy.
- International Harvest Church Irving, 05/06, 03/2020
Overseeing the Hospitality Ministry, Conducting outreach activities and welcoming new members.
Timeline
Customer Service Representative
Web TPA
07.2021 - Current
Customer Service Representative
Telvista Inc
02.2002 - 03.2021
Master of Science - Social Work
The University of Texas At Arlington
Bachelor of Science - Social Work
University of Texas Arlington