Angela Myrick
Lorain,OH
Summary
Detail-oriented with extensive medical service background and strong work ethic. Managed patient-related accounts receivables for a large medical service company. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Skilled at analyzing patient medical accounts to speed up inquiry response times and guide information through appropriate personnel. Reliable employee seeking Operations Analyst Sr position. Ready to help achieve company goals and contribute to team success.
Overview
17
17
years of professional experience
Work History
Patient Advocacy Representative
Quadax
Middleburg Heights, Ohio
08.2019 - Current
- Respond to patient, family and external payer inquiries.
- Reconcile statements with patient records.
- Advise patients of alternative actions and strategies for debt repayment.
- Listen to patients and negotiate solutions that meet creditor and debtor needs.
- Enter client details and notes into system for interdepartmental access and review.
- Handle large volume of calls from patients, doctors and insurance companies.
Patient Transport Dispatcher
ABM Services
Middleburg Heights, Ohio
10.2005 - 07.2019
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Facilitated communications between medical staff and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to daily caller requests with information about assistance and timeframes.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Received new orders, prepared documentation and assigned personnel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Southview High School
Lorain, OH1999
Skills
- Negotiation and Resolution
- Financial Documentation
- Adaptability
- Patient Account Reviews
- Managing multiple priorities
- Organizational Skills
- Paperwork Processing
- Attention to detail
Timeline
Patient Advocacy Representative
Quadax
08.2019 - Current
Patient Transport Dispatcher
ABM Services
10.2005 - 07.2019
High School Diploma -
Southview High School
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