Angela Nackers
De Pere,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adaptable, with knack for producing vital data to optimize human resource asset distribution. Provides novel analytical techniques for discovering unforeseen assets and tracking workflow obstacles. Provides predictive forecasting through use of historical data analysis.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Center Director
Encompass Early Education and Care
02.2019 - Current
- Improved staff productivity with targeted professional development opportunities and consistent performance evaluations.
- Established an inclusive workplace environment by incorporating diversity initiatives promoting cultural understanding among staff members.
- Expanded program offerings at the center by identifying unmet community needs and securing funding to launch new initiatives.
- Led cross-functional teams in project planning activities while maintaining focus on scope, budget, timeline constraints for maximum success rate.
- Streamlined administrative tasks using technology solutions that increased efficiency without sacrificing quality or accuracy of work output.
- Implemented data-driven decision-making processes, facilitating continuous improvement efforts within the organization.
- Reformatting hiring/onboarding processes to make it digital and quicker
- Creating spreadsheets to keep track of child enrollment and to help predict open availability
- Creating excel spreadsheets to track fundraising incoming and outgoing money and products
- Calculate Merit-based raises using excel spreadsheets using, VLOOKUP, IF, percentages, range generators, etc
- Editing time sheets, PTO, UTO, invoices, automatic payments, family scholarships, etc Via ProCare and Paylocity
Program Director
Celebration Children’s Center
08.2017 - 12.2018
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Center policies/writing the employee and parent handbooks
- Time sheet edits and updates.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Advanced community outreach efforts by forging strong relationships with local partners.
Quality Improvement director
celebration children’s center
09.2016 - 08.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Lead Teacher
Celebration Children’s Center
06.2016 - 09.2016
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Customer Service Representative
Convergis Technologies
01.2010 - 03.2013
- AT&T Uverse technical support - (TV, Internet, Phone)
- Promoted to Supervisor after 6 months on the floor
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Information Technology with emphasis in Data Science
University of Wisconsin - Green Bay
Green Bay, WI12.2023
Credential - Administration Credential
NWTC
12.2018
Associate degree - Early Childhood Education
nwtc
05.2014
Skills
- Human Resources
- Staff Development
- Facility Management
- Training facilitation
- Budget Development
- Analytical Thinking
- Documentation And Reporting
- Strategic Planning
- Data Analysis
- SQL and Databases
- R, Tableau, Python
- MS Excel
Certification
- Workday Basics Training - 2024
Timeline
Associate Center Director
Encompass Early Education and Care
02.2019 - Current
Program Director
Celebration Children’s Center
08.2017 - 12.2018
Quality Improvement director
celebration children’s center
09.2016 - 08.2017
Lead Teacher
Celebration Children’s Center
06.2016 - 09.2016
Customer Service Representative
Convergis Technologies
01.2010 - 03.2013
Bachelor of Science - Information Technology with emphasis in Data Science
University of Wisconsin - Green Bay
Credential - Administration Credential
NWTC
Associate degree - Early Childhood Education
nwtc
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