Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Naughton

Henderson

Summary

Dynamic professional with a strong background in team leadership and customer service, honed at Dutch Bros. Proven ability to resolve issues and enhance satisfaction while training staff and managing cash handling. Committed to fostering positive environments, leveraging problem-solving skills to drive engagement and success in diverse settings.

Overview

8
8
years of professional experience

Work History

Shift Leader

Dutch Bros
05.2022 - 08.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Preschool Teacher

Central Church
02.2017 - 11.2023
  • Developed strong relationships with parents and caregivers.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

3 Year Old Teacher

Djs Christian Preschool
10.2020 - 05.2021
  • Nurtured social-emotional development by guiding students through conflict resolution strategies and encouraging empathy.
  • Enhanced parent-teacher communication by providing regular progress updates and discussing strategies for continued improvement.
  • Fostered a positive classroom environment by implementing behavior management techniques and promoting respect among students.
  • Increased student engagement through interactive storytelling, group projects, and creative play experiences.

Education

Bachelor of Arts - Education

Nevada State University
Henderson, NV
12-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Customer service management
  • Staff training and development

Timeline

Shift Leader

Dutch Bros
05.2022 - 08.2025

3 Year Old Teacher

Djs Christian Preschool
10.2020 - 05.2021

Preschool Teacher

Central Church
02.2017 - 11.2023

Bachelor of Arts - Education

Nevada State University

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