Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Neid

Burnsville,MN

Summary

Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships. Adept at handling confidential information in accordance with established policies and procedures. Collaborative team player with exceptional attention to detail and strong problem-solving skills. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Medical Office Manager/Admin Assistant to CEO

Kai Shin Clinic
St. Paul
09.2023 - Current
  • Created and maintained office policies and procedures to ensure smooth operations and compliance while adhering to HIPAA and OSHA regulations.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Administrative Assistant duties for CEO and other duties as assigned

Administrative Secretary, Blood & Marrow Transplant

M Health Fairview
Minneapolis
09.2020 - 08.2023
  • Provided administrative support to executive staff, including scheduling meetings and managing calendars
  • Developed procedures for record keeping systems to ensure efficient workflow processes and accurate reporting.
  • Handled confidential information in accordance with established policies and procedures
  • Served as eyes and ears of office by providing information, answering questions, and responding to requests
  • Developed and maintained effective working relationships with colleagues across multiple departments throughout the entire healthcare system.

Patient Services Coordinator, Rehab

M Health Fairview
Minneapolis
11.2019 - 09.2020
  • Rotated to 3 hospital locations for inpatient rehab scheduling
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork
  • Utilized electronic health record system to accurately document patient information for billing purposes
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

CRM Administrator & Senior Administrative Assistant

Ames Construction Company
Burnsville
09.2018 - 11.2019
  • Supported Executive Vice President with administrative duties including professional calendar and travel arrangements
  • Assisted in migrating existing data into new versions of the CRM system.
  • Trained new users on how to use the features of the CRM software effectively.
  • Generated performance metrics reports from data stored in the CRM database.
  • Ensured data accuracy in the CRM database by running regular audits.
  • Provided technical support to users of the CRM system.
  • Created custom reports from CRM data as requested by senior staff members.

Care Coordinator

Twin Cities Orthopedics
Burnsville
01.2010 - 09.2018
  • Assisted executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintained files and filing, keeping sensitive information confidential
  • Screened incoming telephone calls, routing to appropriate personnel
  • Assisted in clinic as needed
  • Created office procedures to ensure all administrative aspects of care were consistent
  • Utilized effective communication skills to collaborate with healthcare providers and other stakeholders
  • Provided cross-coverage support for other administrative personnel.

Education

Medical Transcription/Administrative Assistant -

Rochester Community & Technical College

Skills

  • Strong Organizational Skills
  • Sound Judgment
  • Strong Work Ethic
  • Office Operations
  • Continuous Process Improvement
  • Meticulous Attention to Detail
  • Professional and Courteous
  • Ease with Computers and Technology
  • Administrative Support
  • Calendar Management
  • Effective Multitasking
  • Team Leadership and Motivation

Timeline

Medical Office Manager/Admin Assistant to CEO

Kai Shin Clinic
09.2023 - Current

Administrative Secretary, Blood & Marrow Transplant

M Health Fairview
09.2020 - 08.2023

Patient Services Coordinator, Rehab

M Health Fairview
11.2019 - 09.2020

CRM Administrator & Senior Administrative Assistant

Ames Construction Company
09.2018 - 11.2019

Care Coordinator

Twin Cities Orthopedics
01.2010 - 09.2018

Medical Transcription/Administrative Assistant -

Rochester Community & Technical College
Angela Neid