Angela Neill
La Grande,OR
Summary
Adult Behavioral Health Case Manager/ Assertive Community Case Manager and Substance Abuse Disorder Counselor with a combined 4 1/2 years of employment experience supporting clients in case management, trauma, and crisis situations. Proven to build relationships and help individuals to de-escalate and develop coping skills. Experienced in risk assessment and response for dual-diagnosis clients to build support networks and obtain the necessary resources as well as emergency response in suicidal situations. Experience in alcohol and drug assessments, facilitating SUD treatment, facilitating therapy groups, and individual counseling. Experienced in working with diverse populations including individuals facing challenging life circumstances, sever mental illness including Schizophrenia.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager/SUD Counselor
Center For Human Development Inc.
La Grande, OR
09.2017 - Current
- Helped clients to identify and develop coping techniques.
- Maintained clinical documentation of client interventions.
- Provided emergency crisis response services by phone and in person.
- Compiled resources detox and treatment to assist clients with mental health or substance abuse recovery.
- Performed follow-up case management with clients.
- Helped clients deal with substance abuse, mental illness, and other concerns by delivering empathetic support.
- Prioritized calls, messages and email to smoothly manage case-related communications.
- Managed intake and maintenance of patients' medical records.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Collaborated with clinician and community health workers to support patients.
- Educated patients on various resources, services and programs to maximize care.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Evaluated patient behavior and reported changes to clinical team.
- Partnered with interdisciplinary teams to implement care plans.
- Located housing and other support services for displaced individuals working through homelessness issues.
Customer Service Specialist
Safeway
La Grande, OR
06.2005 - 04.2014
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Troubleshot shortages and overages to support quality control efforts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ06.2024
Skills
- Recommending Resources
- Working with Community partners
- Clinical Documentation
- Client Goal Planning
- Microsoft Office
- Computer Skills
- Reliable
- Team Building
- Customer Service
- Active Listening
- Friendly, Positive Attitude
- Keeping accurate files
- Keeping accurate Electronic Health Records
Certification
- QMHA-R 2021-2023
- QMHA-I 2023-2025
- CADC-R 2021-2023
- CADC-I 2023-2025
Timeline
Behavioral Health Case Manager/SUD Counselor
Center For Human Development Inc.
09.2017 - Current
Customer Service Specialist
Safeway
06.2005 - 04.2014
Bachelor of Science - Addiction Counseling
Grand Canyon University
- QMHA-R 2021-2023
- QMHA-I 2023-2025
- CADC-R 2021-2023
- CADC-I 2023-2025
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