Angela Nekvasil
Niles,MI
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Iam truly excited to explore other opportunities in my field..
Overview
13
13
years of professional experience
Work History
Receptionist
Cass family clinic
Cassopolis, Michigan
10.2019 - 06.2024
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored office supplies inventory and placed orders when necessary.
- Prepared welcome packages for new hires.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Verified visitors' identification cards before allowing access to the building.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Compiled data from various sources into organized reports for management review.
- Coordinated with vendors for repairs and maintenance of office equipment.
Customer Service Manager
McDonald's Restaurant
Niles, Michigan
04.2011 - 10.2019
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Provided exceptional customer service to ensure customer satisfaction.
- To make sure patients are satisfied.
Education
Associate of Applied Science - Accounting And Business Management
Southwestern Michigan College
Dowagiac, MI05-1999
Skills
- Clerical Support
- Technical Support
- Customer service
- Office equipment operations
- Organization skills
- Filing skills
Timeline
Receptionist
Cass family clinic
10.2019 - 06.2024
Customer Service Manager
McDonald's Restaurant
04.2011 - 10.2019
Associate of Applied Science - Accounting And Business Management
Southwestern Michigan College