Angela Nelson
Windsor,NC
Summary
Dedicated professional candidate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Bilingual with 17 years of learning and proficiency in the Spanish language. Educated with 20 years experience as a teacher, mentor, and paraprofessional.
Overview
20
20
years of professional experience
Work History
Student Transfer Specialist
Ellevation Education
Boston, MA
01.2022 - Current
- Matched students selected via ticket systems and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers.
- Supported management by processing tickets and documents with consistent on-time delivery.
- Updated student information and transferred necessary files to appropriate school districts.
Spanish Teacher
Bethel Assembly Christian Academy
Windsor, NC
08.2020 - 05.2021
- Used written exercises to test and develop reading and writing foreign languages.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Explored and implemented innovative use of technology in language education for 75 students
- Explained concepts and assignments in both native and non-native languages.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Communicated and participated with homeschool programs and tutored homeschoolers in foreign languages.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Talked with students in need of extra attention and made plans to assist with concerns.
Front Desk Receptionist
International Family Clinic
Burlington, NC
07.2017 - 10.2017
- Assisted in bilingual practice serving 4 providers and over 5000 patients.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
World Missionary
Assemblies Of God World Missions
Springfield, MO
11.2005 - 08.2016
- Trained over 50 new missionaries on effectively sharing their faith and understanding other cultures.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Volunteered in overseas locations and in various roles.
- Planted 5 churches and 3 feeding programs in Venezuela for impoverished people in third world nations.
- Taught local peoples skills to improve living conditions.
- Gave talks to promote faith, compassion and encourage volunteerism.
- Sourced materials and labor to meet facility construction needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Associate of Applied Science - Occupational Therapy Assistance
Rockingham Community College
Wentworth, NC05.2000
Skills
- Data Analysis
- Time Management
- Attention to Detail
- Creative Problem Solving
- Precision and Accuracy
- Customer Relations
- Critical Thinking
- Handling Confidential Materials
- Compassionate
Languages
Spanish
Full Professional
American Sign Language
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Transfer Specialist
Ellevation Education
01.2022 - Current
Spanish Teacher
Bethel Assembly Christian Academy
08.2020 - 05.2021
Front Desk Receptionist
International Family Clinic
07.2017 - 10.2017
World Missionary
Assemblies Of God World Missions
11.2005 - 08.2016
Associate of Applied Science - Occupational Therapy Assistance
Rockingham Community College
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