Angela Nelson
Portage,WI
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Cashier
Willy St Coop
Madiosn , WI
10.2021 - 08.2023
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Discounted purchases by scanning and redeeming coupons.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Checked personal identifications during alcohol and tobacco sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier/Customer Service Representative
Follow Your Heart
Reseda, CA
03.2019 - 08.2021
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer questions and provided store information.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Coastal Carolina Community College
Jacksonville, NC02-2017
Skills
- Cash Register Operation
- Drawer Balancing
- Cash Handling
- ID Verification
- Resolving Problems
- Diffusing High Intensity Situations
- Speaking Clearly
- Kindness
Affiliations
- Helping in the community
Timeline
Cashier
Willy St Coop
10.2021 - 08.2023
Cashier/Customer Service Representative
Follow Your Heart
03.2019 - 08.2021
Coastal Carolina Community College