Angela Nelson
Pasadena,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Repair Liaison
Jared Galleria Of Jewelry
2013.09 - 2014.02
- Resolved customer complaints professionally, maintaining positive client relationships despite challenges faced during the repair process.
- Managed repair requests, prioritizing tasks according to urgency and resource availability.
- Enhanced customer satisfaction by promptly addressing repair concerns and providing timely solutions.
- Assisted in developing training materials for the repair team to enhance skillsets and improve overall service quality.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager
REEDS Jewelers
2005.01 - 2006.01
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained computer and physical filing systems.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Accounting And Business Management
Hutchinson Community College
Hutchinson, KSCertificate - Legal Assistant
Meditec
2013
High School Diploma -
Hutchinson High School
Hutchinson, KS05.2001
Skills
- Conflict Mediation
- Service Upselling
- Data Evaluation
- Administrative and Office Support
- Strategic sales knowledge
- Staff Management
- Facility Management
- Excellent multi-tasking ability
- Data Entry
- Customer Service
Timeline
Repair Liaison
Jared Galleria Of Jewelry
2013.09 - 2014.02
Office Manager
REEDS Jewelers
2005.01 - 2006.01
No Degree - Accounting And Business Management
Hutchinson Community College
Certificate - Legal Assistant
Meditec
High School Diploma -
Hutchinson High School
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