ANGELA NELSON
Eagle River
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Rugby Architectural Building Products DBA Adentra
01.2023 - 03.2025
- Used ticketing systems to manage and process incidents and service requests.
- Part of a team that managed high levels of call flow and responded to technical support needs.
- Installed and configured Agility operating system and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed employee onboarding requests.
- Performed employee offboarding requests.
- Manged project for Automated Processing reports.
- Created custom viewers and reports for clients.
- Cyberquery report maintenance.
Systems Manager
Rugby Architectural Building Products
04.2015 - 12.2022
- Championed ERP software systems by collaborating with all departments to open knowledge-sharing among team members for order entry and successful production shop order fulfillment by inputting and analyzing data.
- Coordinated with external consultants during system migration by taking existing bill of materials raw data to create pathways for a successful implementation, ensuring integration with existing infrastructure with minimal disruption to our business.
- Maintained electronic catalog customer quoting software within product, pricing and availability guidelines. Collaborated to define system requirements for new technology initiatives within this program.
Project Manager
Mountain View Contracting
12.2014 - 03.2015
- Successfully managed insurance budget to actual cost of labor and materials.
- Input and manage Quick Books entry of all data.
Assistant Manager
ABC Supply FKA: Norandex Building Materials
12.2010 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inside sales departments while supporting outside sales and upper management team.
Regional Inventory Analyst
ABC Supply FKA: Norandex Building Materials
07.2010 - 12.2010
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
01.2010 - 07.2010
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
District Delivery System Trainer
ABC Supply
11.2006 - 10.2009
- Trained, managed and implemented new customer service delivery system for 7 colorado creating a more knowledgeable staff and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the new system.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
03.1998 - 11.2006
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Education
Supervisory Management -
North Central Technical College
Wausau, WI01.1995
Skills
- Technical troubleshooting and support
- Microsoft outlook account set-up
- Agility Software installation
- Ticket management
- User security credential management
- Training document creation for education and cross training
- User guidance
- Agility software operating system
- Organizational skills
- Interpersonal skills
- Report preparation
Accomplishments
- Recipient of departmental recognition for providing stellar client service.
- Collaborated with a team and optimized the company's Automated Processing queue for increased efficiency.
Certification
- Operations Management - Saint-Gobain Corporation - Dec 2012
- Successful Inventory Management - Fred Pryor/Career Tracks - Dec 2015
- General Phishing Security Cofense Training - Rugby ABP - Dec 2021
- Cybersecurity Awareness Cofense Training - Rugby ABP - Dec 2021
- Business Email Compromise Scam Cofense Training - Rugby ABP - Jan 2022
- Social Engineering Security Cofense Training - Rugby ABP - March 2022
- Malicious Links Cofense Training - Rugby ABP - Apr 2022
- Security Outside the Office Cofense Training - Rugby ABP - June 2022
- Mobile Devices Cofense Training - Rugby ABP - Jul 2022
- Advanced Spear Phishing - Adentra Group - Oct 2023
- Physical Security - Adentra Group - Oct 2023
- Social Networking - Adentra Group - Jan 2024
- BTP_1 - Adentra Group - Mar 2024
- Internet of Things - Adentra Group - Jun 2024
- Micro-module - Social Engineering Adentra Group - November 2024
Timeline
IT Support Specialist
Rugby Architectural Building Products DBA Adentra
01.2023 - 03.2025
Systems Manager
Rugby Architectural Building Products
04.2015 - 12.2022
Project Manager
Mountain View Contracting
12.2014 - 03.2015
Assistant Manager
ABC Supply FKA: Norandex Building Materials
12.2010 - 03.2014
Regional Inventory Analyst
ABC Supply FKA: Norandex Building Materials
07.2010 - 12.2010
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
01.2010 - 07.2010
District Delivery System Trainer
ABC Supply
11.2006 - 10.2009
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
03.1998 - 11.2006
Supervisory Management -
North Central Technical College
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