ANGELA NELSON
Eagle River
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Rugby Architectural Building Products DBA Adentra
Remote
01.2023 - 03.2025
- Used ticketing systems to manage and process incidents and service requests.
- Part of a team that managed high levels of call flow and responded to technical support needs.
- Installed and configured Agility operating system and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed employee onboarding requests.
- Performed employee offboarding requests.
- Manged project for Automated Processing reports.
- Created custom viewers and reports for clients.
- Cyberquery report maintenance.
Systems Manager
Rugby Architectural Building Products
Rockford, IL
04.2015 - 12.2022
- Championed ERP software systems by collaborating with all departments to open knowledge-sharing among team members for order entry and successful production shop order fulfillment by inputting and analyzing data.
- Coordinated with external consultants during system migration by taking existing bill of materials raw data to create pathways for a successful implementation, ensuring integration with existing infrastructure with minimal disruption to our business.
- Maintained electronic catalog customer quoting software within product, pricing and availability guidelines. Collaborated to define system requirements for new technology initiatives within this program.
Project Manager
Mountain View Contracting
Wheat Ridge, CO
12.2014 - 03.2015
- Successfully managed insurance budget to actual cost of labor and materials.
- Input and manage Quick Books entry of all data.
Assistant Manager
ABC Supply FKA: Norandex Building Materials
Denver, CO
12.2010 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inside sales departments while supporting outside sales and upper management team.
Regional Inventory Analyst
ABC Supply FKA: Norandex Building Materials
Denver, CO
07.2010 - 12.2010
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
Denver, CO
01.2010 - 07.2010
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
District Delivery System Trainer
ABC Supply
Denver, CO
11.2006 - 10.2009
- Trained, managed and implemented new customer service delivery system for 7 colorado creating a more knowledgeable staff and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the new system.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
Wausau, WI
03.1998 - 11.2006
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Education
Supervisory Management -
North Central Technical College
Wausau, WI01.1995
Skills
- Technical troubleshooting and support
- Microsoft outlook account set-up
- Agility Software installation
- Ticket management
- User security credential management
- Training document creation for education and cross training
- User guidance
- Agility software operating system
- Organizational skills
- Interpersonal skills
- Report preparation
Accomplishments
- Recipient of departmental recognition for providing stellar client service.
- Collaborated with a team and optimized the company's Automated Processing queue for increased efficiency.
Certification
- Operations Management - Saint-Gobain Corporation - Dec 2012
- Successful Inventory Management - Fred Pryor/Career Tracks - Dec 2015
- General Phishing Security Cofense Training - Rugby ABP - Dec 2021
- Cybersecurity Awareness Cofense Training - Rugby ABP - Dec 2021
- Business Email Compromise Scam Cofense Training - Rugby ABP - Jan 2022
- Social Engineering Security Cofense Training - Rugby ABP - March 2022
- Malicious Links Cofense Training - Rugby ABP - Apr 2022
- Security Outside the Office Cofense Training - Rugby ABP - June 2022
- Mobile Devices Cofense Training - Rugby ABP - Jul 2022
- Advanced Spear Phishing - Adentra Group - Oct 2023
- Physical Security - Adentra Group - Oct 2023
- Social Networking - Adentra Group - Jan 2024
- BTP_1 - Adentra Group - Mar 2024
- Internet of Things - Adentra Group - Jun 2024
- Micro-module - Social Engineering Adentra Group - November 2024
Timeline
IT Support Specialist
Rugby Architectural Building Products DBA Adentra
01.2023 - 03.2025
Systems Manager
Rugby Architectural Building Products
04.2015 - 12.2022
Project Manager
Mountain View Contracting
12.2014 - 03.2015
Assistant Manager
ABC Supply FKA: Norandex Building Materials
12.2010 - 03.2014
Regional Inventory Analyst
ABC Supply FKA: Norandex Building Materials
07.2010 - 12.2010
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
01.2010 - 07.2010
District Delivery System Trainer
ABC Supply
11.2006 - 10.2009
Branch Operations Manager
ABC Supply FKA: Norandex Building Materials
03.1998 - 11.2006
Supervisory Management -
North Central Technical College