Angela Nespeca
Poland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Produce Manager
Berrys Natural Foods
10.2021 - Current
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
- Planned attractive produce displays, using color and texture to enhance.
- Priced produce to achieve margin and sales goals.
- Negotiated with suppliers for favorable prices, terms, quality and delivery.
Teller Associate
First National Bank
01.2010 - 03.2011
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Referred customers to other banking departments for specialized services.
Universal Banker
Home Savings & Loan Co
09.2008 - 12.2009
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Department Team Leader
Target
07.2002 - 01.2007
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Kitchen Manager
Chi-Chi's
07.1999 - 07.2002
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
General Manager
McDonald's
01.1992 - 07.1999
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Management
Youngstown State University
Youngstown, OHCertification - Health Coach
Institute For Integrative Nutrition
New York, NY09.2017
High School Diploma -
Woodrow Wilson High School
Youngstown, Oh06.1993
Skills
- Price Structuring
- Finance and Accounting Oversight
- Program Optimization
- Strategic Decision-Making
- Department Supervision
- Sales and Marketing
- Team Goals
- Oversee Administrative Functions
- Inventory Tracking and Management
- Coaching and Mentoring
- Customer Service
- Inventory Control Procedures
Timeline
Produce Manager
Berrys Natural Foods
10.2021 - Current
Teller Associate
First National Bank
01.2010 - 03.2011
Universal Banker
Home Savings & Loan Co
09.2008 - 12.2009
Department Team Leader
Target
07.2002 - 01.2007
Kitchen Manager
Chi-Chi's
07.1999 - 07.2002
General Manager
McDonald's
01.1992 - 07.1999
No Degree - Management
Youngstown State University
Certification - Health Coach
Institute For Integrative Nutrition
High School Diploma -
Woodrow Wilson High School
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