Angela Newbold
Executive Administrative Assistant
Midland,NC
Summary
Committed and motivated professional with over 15 years of experience in exceptional customer relations and decision-making skills. Strong work ethic, with great initiative to get projects completed. Energetic, organized, and results-oriented team player who is eager to bring effective communication skills and experience to the workplace.
Overview
35
35
years of professional experience
Work History
Assistant to the Vice President of Sales
Austin Canvas & Awning (Prem Corp)
12.2023 - 03.2024
- Performed administrative support to Vise President of company, and general staff.
- Administrative Support tasks include answering telephones, providing basic product information when needed. greeting visitors, maintaining records, making copies, preparing documents, responding to routine requests, and other duties as assigned.
- Established and maintained filing systems.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
Global Administration: Executive Administrative Assistant
IBM Corporation
08.2018 - 09.2023
- Managed calendar, time, and organization for 3 executives as assigned and rotated.
- Skills include: exercising sound business judgment, coordinating schedules with other internal/external executives
- Time management required to coordinate complex schedules
- Managed travel including reservations, travel itineraries, travel expense processing, business, and corporate charge account reconciliation
- Understands business expense challenges/guidelines and monitors them in relation to travel and other areas assigned
- Maintained files according to records management specifications
- Ensures confidential treatment of documents
- Significant responsibility for client's email including decision making on delegation to appropriate individuals
- Proficiency in utilizing all communication tools available ensuring timely and accurate handling
- Answered and placed telephone calls following IBM telephone excellence standards
- Taking of accurate messages, recordings, retrieves and relays information across departments
- Handled/re-routes of information to staff personnel as appropriate
- Organized, prioritized, and maintained workflow to meet requirements
- Collaborated with team members to develop processes and procedures to ensure efficient operation of executive/business area.
Front Desk & Operations Coordinator
Allied Universal Security Systems
08.2017 - 08.2018
- Data entry and maintenance of annual inspection reports
- Directed interactions with 4 Sales Managers, 3 Project Coordinators, 2 Service Managers, and 50 vendors
- Consulted with vendors to identify services and benefits, completed necessary documentation, and connected them with Sales or Project Coordinators
- Collected data, ensured accuracy, and expanded information from database so that correct parts needed for services requested were provided
- Organized work order notes for billing after each service call
- Answered incoming phone calls, placed return calls, handled emails and correspondence, ordering full staff office equipment, supplies, and parts for specific jobs
- Scheduled appointments with Sales Team and Vendors; created work orders for service calls
- Logging office employees' expenses into database and submitting monthly spending reports for office
- Researched and ordered materials for return service calls, purchase orders, work orders and specific jobs
- Tracked and contacted accounts that showed balances on bills, and then arranged payments as needed.
Front Desk, Middle School Administrative Assistant
Kestrel Heights Middle School
08.2011 - 06.2017
- Filed and organized data/records for 25 staff and 300+ students using software program PowerSchool
- Responsible for daily student attendance reports
- Scheduled appointments for Middle School Principal and Executive Director
- Responsible for maintenance of copiers, printers, and ordering supplies for entire school and staff
- Coordinated database of substitutes for all staff and teachers and arranged their schedules as necessary
- CPR trained, aided school nurse and student counselor when needed
- Functioned as the "go-to person" for questions about school, staff, and students
- Arranged tours for new students and families
- Advisor/Editor for Yearbook Committee for 5 years.
International Advantage Sales Representative
American Airlines
11.1988 - 09.2007
- Obtained hundreds of reservations daily by utilizing effective selling techniques
- Assisted customers by selling future reservations within a deadline-intensive environment
- Ensured accurate and on time completion of all sales
- Managed incoming and outgoing calls for a busy reservation center
- Maintained current and potential guests' profile information
- Assisted customers with questions regarding their existing reservations
- Handled call logs, booked travel with several different carriers/partners internationally
- Answered general questions about international travel, including handling sensitive passport information, and travel advisories for different countries
- Booked seat arrangements for special-needs passengers and children
- Strong computer proficiency with a high level of initiative
- Worked independently with minimal supervision.
Education
Associates Degree - Interior Design
Art Institute of Atlanta
Atlanta, GA06.1988
Skills
- Microsoft Office and 365
- Word, Excel, Outlook, PowerPoint, Publisher,
- CONCUR, Travel Arrangements
- Outlook Calendar Management
- Notes, Drive, Verse, Sametime, Slack,
- Google Docs, Google Chrome proficient,
- Webex, Zoom, Trello, Mural, BOX,
- S2000 proficient, SABRE, QIKRES,
- TRIRIGA workspaces,
- EY Business Traveler Trip Assessments
- CIBT visas,
- ACT, and QuoteWerks
References
References available on request.
Timeline
Assistant to the Vice President of Sales
Austin Canvas & Awning (Prem Corp)
12.2023 - 03.2024
Global Administration: Executive Administrative Assistant
IBM Corporation
08.2018 - 09.2023
Front Desk & Operations Coordinator
Allied Universal Security Systems
08.2017 - 08.2018
Front Desk, Middle School Administrative Assistant
Kestrel Heights Middle School
08.2011 - 06.2017
International Advantage Sales Representative
American Airlines
11.1988 - 09.2007
Associates Degree - Interior Design
Art Institute of Atlanta
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