Angela Newman
Woodbridge
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Licensed Realtor
COMPASS, Century 21
08.2005 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Property Manager
R.A. Management
08.2005 - 03.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers select products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
CUSTOMER SERVICE/SALES ASSOCIATE SPECIALIST
Music123
03.2001 - 08.2005
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Rep
CDNOW
02.1998 - 03.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Assistant
Doubletree Guest Suites
05.1996 - 02.1998
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Demonstrated willingness and interest in learning new tasks and skills.
Education
Associate of Arts - Business
Art Institute of Philadelphia
Philadelpha, PA05.1994
Skills
- Adaptability and Flexibility
- Understanding Customer Needs
- Upselling Products and Services
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
Timeline
Licensed Realtor
COMPASS, Century 21
08.2005 - Current
Property Manager
R.A. Management
08.2005 - 03.2021
CUSTOMER SERVICE/SALES ASSOCIATE SPECIALIST
Music123
03.2001 - 08.2005
Customer Service Rep
CDNOW
02.1998 - 03.2001
Sales Assistant
Doubletree Guest Suites
05.1996 - 02.1998
Associate of Arts - Business
Art Institute of Philadelphia