Angela Newton
Salt Lake City
Summary
Passionate about connecting innovative molecular technologies with real-world diagnostics, I bring over a decade of molecular diagnostics expertise, including 8 years as a Molecular Technologist and over 3 years as a Clinical Field Application Specialist supporting clinical laboratories. I take a customer-first approach, building strong relationships and ensuring labs have the tools, training, and support to deliver accurate and efficient results. Collaborative and solutions-driven, I excel at optimizing workflows and streamlining operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Field Application Specialist
QIAGEN
05.2022 - Current
- Manage a 13-state territory supporting the clinical product portfolio for over 50 accounts, maintaining a 95% customer satisfaction rate on surveys and achieving an 80% win percentage on enabled revenue.
- Provide pre-sales and post-sales technical support for QIAGEN’s consumable products and services, specializing in clinical laboratory products.
- Lead project management and implementation efforts, ensuring seamless adoption of QIAGEN solutions.
- Partner cross-functionally with Sales, Marketing, R&D, and Global Field Application Specialist teams to optimize customer workflows and outcomes.
- Deliver technical training and guidance, troubleshooting customer challenges through in-person visits, phone, email, and virtual support.
- Utilize CRM tools (Salesforce.com) to document interactions, track customer needs, and provide actionable feedback to internal teams.
- Travel extensively (~50%) to customer sites, providing hands-on support and training.
- Collaborate with customers to implement product updates, troubleshoot technical issues, and ensure satisfaction.
Medical Technologist II
Children’s Hospital Colorado
06.2016 - 05.2022
- Performs various assays and analyses that serve to diagnose and manage oncology treatment plans, as well as diagnose genetic disorders and determine carrier status for family members.
- Skilled in techniques and analyses of various highly complex molecular methodologies including library prep for NGS, utilizing Clarity LIMS, and performing technical analysis of NGS data.
- Additional duties include:
- Maintenance, calibration, and ordering of reagents for various laboratory instrumentation.
- Mentorship duties involving training and shadowing students, interns, and fellows in our lab workflow and practices.
- Stakeholder of a large portion of test menu which includes ordering reagents and consumables, assigning competency samples to technologists, acting as a trainer and a direct observer for competency, ordering proficiency testing, SOP writing and revisions, instrument comparisons, making mastermixes and controls in-house and ordering QC for those assays.
- Perform verifications and validations for various assays and laboratory instrumentation; plan and execute new departmental operations and workflows both independently and collaboratively as a part of a team.
- Work in collaboration with the research and development team to put newly developed assays into operational workflow effectively.
Molecular Genetics Technologist
Children’s Mercy Hospital
06.2014 - 06.2016
- Performed various assays that serve to diagnose genetic disorders, determine carrier status for family members, and manage oncology treatment plans.
- Job duties included DNA isolation from peripheral blood and tissues; performing RFLPs; primer design for custom Sanger sequencing; Sanger sequencing; fragment analysis; MLPA; NGS QC analysis at the technical level.
Assistant Manager
Ingredient Restaurant
05.2011 - 02.2014
- Delegated duties of employees, performed and reported daily financials, kept track of labor and sales to run a successful and efficient shift, completed food & liquor order and inventory, interviewed and hired employees, prepared employee and manager schedules, handled guest concerns and inquiries.
Education
Bachelor of Science - Clinical Laboratory Science - Concentration in Molecular Biotechnology
University of Kansas Medical Center
Kansas City, Kansas05.2014
Skills
- Remote support
- Customer support & training
- Workflow optimization
- Sales support
Certification
- Certified Technologist in Molecular Biology (ASCP), May 2014 – Present
- Certification Number 25485334
Timeline
Clinical Field Application Specialist
QIAGEN
05.2022 - Current
Medical Technologist II
Children’s Hospital Colorado
06.2016 - 05.2022
Molecular Genetics Technologist
Children’s Mercy Hospital
06.2014 - 06.2016
Assistant Manager
Ingredient Restaurant
05.2011 - 02.2014
Bachelor of Science - Clinical Laboratory Science - Concentration in Molecular Biotechnology
University of Kansas Medical Center
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