ANGELA NICCUM
Satsuma,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Regulatory Compliance Specialist
Heartland Dental
12.2019 - Current
- Supported external audits by providing necessary documentation, addressing inquiries, and implementing corrective actions as needed.
- Evaluated third-party vendors for their capacity to meet compliance requirements, mitigating potential supply chain risks.
- Assisted in the preparation of regulatory submissions, ensuring timely submission and approval of essential documents.
- Developed training materials and conducted trainings to educate employees on x-ray regulations, and best practices.
- Maintained and archived regulatory paperwork.
- Recommended improvements to processes.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and submitted regulatory file applications and supporting documentation.
- Wrote or updated training procedures.
- Provided pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for successful project completion.
- Provided detailed project status updates to management.
- Managed third-party contracts related to project deliverables.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers and management teams.
Executive Assistant - Voluntary Firefighter- First Responder
Tri-County Fire Protection District
10.2001 - 05.2021
- Respond to all emergency calls
- Executive Assistant for Fire Chief and Trusties
- Maintain all fire reports and update training records for firefighters.
Cadcam/Advanced Digital Tech Support
Patterson Technology Center
07.2014 - 12.2019
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
- Mentored junior technicians, fostering their growth and enhancing team performance.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
- Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Implemented proactive monitoring solutions to identify potential issues before they escalated into larger problems.
- Led training sessions on newly implemented software platforms, boosting employee confidence and proficiency in using these tools effectively.
- Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
Inventory/Receiving Department Manager
Octochem, Inc.
03.2013 - 07.2014
- Collaborated with other department managers to improve overall operations across the company.
- Optimized warehouse space utilization by regularly analyzing storage needs and adjusting layout as needed.
- Enhanced receiving department efficiency by streamlining processes.
- Improved employee retention rates by fostering a positive work culture and providing opportunities for growth and development.
- Developed standard operating procedures for all tasks within the department, promoting consistency in performance across team members.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Inventory Control Supervisor
Genco - Pinnacle Foods
03.2009 - 03.2013
Scheduler/CSR Admin Clerk
Genco - Pinnacle Foods
04.2007 - 10.2008
Administrative Technician
Total Quality Warehouse, a division of Agracel, Inc.
08.2005 - 11.2006
911 Dispatcher - Part-Time
Effingham City Police Department
05.2005 - 11.2005
- I provided support for the City of Effingham with emergency dispatching.
Warehouse Technician
Sherwin Williams, Inc.
12.2003 - 03.2005
Executive Assistant
Midco International
12.2001 - 10.2003
Assistant Manager
Bath & Body Works
03.2001 - 12.2001
Book Prep Coordinator
McLeodUSA
10.1996 - 10.2001
Education
No Degree - Business Administration
Lake Land College
Mattoon, ILSkills
- Documentation Review
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizational Skills
- Regulatory knowledge
- Training delivery
- Compliance Monitoring
Professionalreferences
Upon Request
Professional Development
- Multiple Customer Service Course
- Microsoft Office Training
Timeline
Regulatory Compliance Specialist
Heartland Dental
12.2019 - Current
Cadcam/Advanced Digital Tech Support
Patterson Technology Center
07.2014 - 12.2019
Inventory/Receiving Department Manager
Octochem, Inc.
03.2013 - 07.2014
Inventory Control Supervisor
Genco - Pinnacle Foods
03.2009 - 03.2013
Scheduler/CSR Admin Clerk
Genco - Pinnacle Foods
04.2007 - 10.2008
Administrative Technician
Total Quality Warehouse, a division of Agracel, Inc.
08.2005 - 11.2006
911 Dispatcher - Part-Time
Effingham City Police Department
05.2005 - 11.2005
Warehouse Technician
Sherwin Williams, Inc.
12.2003 - 03.2005
Executive Assistant
Midco International
12.2001 - 10.2003
Executive Assistant - Voluntary Firefighter- First Responder
Tri-County Fire Protection District
10.2001 - 05.2021
Assistant Manager
Bath & Body Works
03.2001 - 12.2001
Book Prep Coordinator
McLeodUSA
10.1996 - 10.2001
No Degree - Business Administration
Lake Land College
Similar Profiles
Jeyleen CostaJeyleen Costa
Business Assistant at Heartland DentalBusiness Assistant at Heartland Dental
Mariah FunstonMariah Funston
Practice Manager of Operations at Summer Park Dental Care (Heartland Dental)Practice Manager of Operations at Summer Park Dental Care (Heartland Dental)
Keisha FigueroaKeisha Figueroa
Dental Assistant at Heartland DentalDental Assistant at Heartland Dental