Angela Nichols
Summary
Proven track record of excelling in fast-paced environments, demonstrating exceptional time management and clear communication skills. Expertise in freight handling and customer service ensures safety and efficiency in all operations. Proficient in leveraging Microsoft Office and GPS routing technologies to enhance operational productivity, consistently achieving a 95% on-time delivery rate. Committed to driving results and fostering a collaborative work atmosphere that prioritizes excellence.
Overview
18
18
years of professional experience
Work History
Shuttle Driver
Road and Rail Services
Greer, SC
03.2025 - Current
- Monitored compliance with safety regulations and operating procedures, ensuring alignment with industry and company guidelines.
- Performed detailed vehicle inventory, verifying model and condition.
- Oversaw maintenance and functionality of tag/rinse vehicle wash facility, ensuring optimal performance and safety compliance.
- Executed vehicle operation in strict accordance with established company procedures and customer requirements.
- Managed vehicle transportation of over 300 vechicles, to proper parking locations, ensuring adherence to assigned routing protocols.
- Adhered to attendance policies as established by company guidelines to promote workplace productivity.
- Committed to flexible scheduling, including overtime on weekends and holidays, to support operational needs.
- Maintained cleanliness and organization of facilities to support operational standards.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained electronic and paper filing systems for easy retrieval of information.
Delivery Driver
Amazon
Round Rock, TX
04.2023 - Current
- Delivering up to 180 packages all over Temple, Salado, Belton, Harker Heights and Killeen
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Molding / Backup relief operator
Datamars
Temple, TX
10.2020 - 04.2023
- Molding and packaging on average 6,250 livestock ear tags daily
- Backup relief operator for head relief operator
- Performed daily safety and environmental inspections of equipment, facilities, and grounds.
- Monitored production operations and process parameters to ensure compliance with standards.
- Responded quickly to alarms or other signals indicating process problems.
- Operated pumps, valves, compressors, blowers, and related equipment by established operating instructions.
- Ensured that all safety guidelines were followed during the entire shift.
- Inspected finished products for conformance to quality standards before releasing them from the facility.
- Participated in regular safety meetings to stay informed about any policy changes or updates.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Inspected finished products to verify conformity to quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Communicated effectively with other team members regarding progress on various tasks throughout the shift.
Print and copy
Office Depot
Fort Worth, TX
11.2019 - 06.2020
- Print, copied, and faxed different materials for customers
- Performed daily maintenance of printers and copiers, including replenishing paper and toner.
- Assisted customers with their copy and print needs by offering product recommendations.
- Provided customer service in person, over the phone, and via email.
- Maintained a clean workspace to ensure safety for co-workers and customers alike.
- Responded promptly and courteously to customer inquiries regarding services offered.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
- Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Front Clerk
Holiday Inn
Hearne, TX
07.2019 - 10.2019
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Managed cash drawer according to established accounting guidelines.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Performed administrative duties such as filing documents, preparing correspondence.
ORDER PULLER
Home Depot
Temple, TX
02.2018 - 07.2019
- Retrieving all Online, Will calls and special orders and having them ready for customers to pick up
- Making sure all deliveries are ready for the Flat bed, Box truck and van truck to be loaded
- Helping customers around the store as needed
- Garden - Packing Down, Restocking shelves, Helping Customers, Keeping shelves and ailes clean
- Freight - Unloading Freight Truck, unpacking, packing out and pack down freight
Medical Records Clerk
DIMENSIONS MEDICAL INSURANCE
Montville, NJ
04.2017 - 12.2017
- Provide onsite and telephonic medical and disability management services to the insurance industry
- Provide unmatched customer service to our clients
- To customize services to suit the specific needs of our clients
- To generate cost savings for our clients as well as the insured
- To instill cultural sensitivity in our employees
- Process and record new insurance policies and claims
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
- Notify insurance agent and accounting department of policy cancellation
- Collect initial premiums and issue receipts
PACKAGE HANDLER
FEDEX
Sherman, TX
11.2016 - 03.2017
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Checked all outgoing shipments to ensure theaccuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Maintained a clean work environment by removing debris from the loading dock area.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Complied with federal, state, and company regulations regarding package handling.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
ASSEMBLER
AIS
Cameron, TX
02.2016 - 08.2016
- Assemble school and office chairs of all shapes and sizes
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Align components for proper fit and adjust as necessary during the assembly process.
- Inspect finished products for defects and conformance to customer requirements.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Inspected finished parts and components to enforce QA standards and uncover defects before packaging.
- Used templates and drawings to complete products according to specifications.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
ASSISTANT MANAGER
CEFCO
Rockdale, TX
10.2014 - 08.2015
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints promptly.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, and assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified cost-saving measures that could be implemented without compromising quality standards.
TOOL ROOM ATTENDANT
TIC / DOW CHEMICAL PLANT
Freeport, TX
02.2013 - 08.2013
- Logging in and out tools and supplies to other coworkers, Inventory, stocking, cleaning and ordering supplies
- Maintained an organized and clean workspace, stocked shelves with inventory and monitored stock levels.
- Performed periodic maintenance on tools, checked for accuracy of parts and ensured proper functioning.
- Inspected tools to ensure they met safety requirements before issuing them out to customers.
- Kept records of all incoming and outgoing tool room equipment through a computerized system.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Maintained storage lists, files, and logs for effective control of tooling.
Owner / Driver
CROSSROADS PILOT CAR SERVICE
Cameron, TX
08.2008 - 12.2012
- Company Overview: PILOT CAR AND SAFETY OVERSIZE LOADS
- Escorting oversize loads from one destination to another
- Lead or rear escort for the driver to advise him / her of any object in or on the road for caution
- Safety personal for other vehicles from getting to close to the load / truck
- Helped load and unload
- PILOT CAR AND SAFETY OVERSIZE LOADS
Education
High school or equivalent -
Cameron Home School
Cameron, TXSkills
- Customer Service
- Freight Handling
- Safety Management
- Data Entry
- Peripheral Device Management
- Front Desk Operations
- Microsoft Office
- Payroll Management
- Time management
- Clear communication
- Quality assurance
- Problem-solving
References
References available upon request.
Timeline
Shuttle Driver
Road and Rail Services
03.2025 - Current
Delivery Driver
Amazon
04.2023 - Current
Molding / Backup relief operator
Datamars
10.2020 - 04.2023
Print and copy
Office Depot
11.2019 - 06.2020
Front Clerk
Holiday Inn
07.2019 - 10.2019
ORDER PULLER
Home Depot
02.2018 - 07.2019
Medical Records Clerk
DIMENSIONS MEDICAL INSURANCE
04.2017 - 12.2017
PACKAGE HANDLER
FEDEX
11.2016 - 03.2017
ASSEMBLER
AIS
02.2016 - 08.2016
ASSISTANT MANAGER
CEFCO
10.2014 - 08.2015
TOOL ROOM ATTENDANT
TIC / DOW CHEMICAL PLANT
02.2013 - 08.2013
Owner / Driver
CROSSROADS PILOT CAR SERVICE
08.2008 - 12.2012
High school or equivalent -
Cameron Home School