ANGELA Nickelson
DESOTO,MO
Summary
Versatile team member offering over twenty years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
27
27
years of professional experience
Work History
Merchandising Specialist
Merchandising, Home Depot
Festus, MO
07.2015 - 07.2021
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Assembled quarter and full-size point of purchase promotional displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Customer Service Representative
American Home Patient
Festus, MO
09.2014 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Court Clerk
City of DeSoto, DeSoto City Hall
DeSoto, MO
02.2012 - 07.2014
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Collected court fees and fines and recorded amounts collected in City of De Soto's software.
Paralegal
Smith-Hynes Law Firm, LLC
Hillsboro, MO
08.2010 - 02.2012
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Managed billable hour tracking, payroll, client invoicing and schedules for two attorney office.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
Paralegal
Jefferson County Prosecuting Attorney’s Office
Hillsboro, MO
09.2006 - 08.2010
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Contacted key witnesses to testify at court hearings.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
Court Clerk II, Paralegal
Jefferson County Circuit Clerks Office
Hillsboro, MO
09.2001 - 09.2006
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Used government issued software to prepare dockets or calendars of cases.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
- Drafted professional court correspondence from transcription device.
- Drafted, signed and certified key legal documents for judicial review.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Teacher
Alpha and Omega Childcare
DeSoto, MO
01.1999 - 09.2001
- Assemble a class of four-year-old children, prepared a daily schedule, such as crafts, outdoor activities, and fundamentals of learning.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Unit Clerk
Jefferson Regional Hospital
Festus, MO
03.1994 - 01.1999
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Child Development
Jefferson College
Hillsboro, MOHigh School Diploma -
Desoto Sr. High School
De Soto, MO05.1991
Fundamentals
Vineland Elementary, Vineland School Road
Vineland School Rd., De Soto, MO 05.1985
Skills
- Attention to Detail
- Critical Thinking
- Customer Needs Identification
- Microsoft Office
- Information Sourcing
- 10-Key Data Entry
- Advertising Medium Determination
- Operational Advisory
- Funds Disbursement
- Staff Training
- Quality Service Standards Adherence
- Customer Service
- Complex Problem Solving
- Negotiation and Persuasion
- Merchandising displays
- Merchandising operations
- Product inventory counts
- Markdown procedures
- Retail sales professional
- Vendor negotiation
- Pricing controls
- Vendor relations
- Reliable and punctual
- Planogram design
- Reading planograms
- Inventory Tracking
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Merchandising Specialist
Merchandising, Home Depot
07.2015 - 07.2021
Customer Service Representative
American Home Patient
09.2014 - 05.2015
Court Clerk
City of DeSoto, DeSoto City Hall
02.2012 - 07.2014
Paralegal
Smith-Hynes Law Firm, LLC
08.2010 - 02.2012
Paralegal
Jefferson County Prosecuting Attorney’s Office
09.2006 - 08.2010
Court Clerk II, Paralegal
Jefferson County Circuit Clerks Office
09.2001 - 09.2006
Teacher
Alpha and Omega Childcare
01.1999 - 09.2001
Unit Clerk
Jefferson Regional Hospital
03.1994 - 01.1999
Child Development
Jefferson College
High School Diploma -
Desoto Sr. High School
Fundamentals
Vineland Elementary, Vineland School Road
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